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Click here or scroll down to respond to this candidateCandidate's Name
MANAGEMENT: Logistics / WarehousingHampshire, IL Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEProven ability to manage logistics, warehousing and operations through continuous process improvement, resource allocation, vendor management, performance optimization, and consistent communication with third-party carriers.Skilled in overseeing the full employee lifecycle, from interviewing, hiring, and onboarding through employee training, performance management and disciplinary actions, to build high-performance, customer-focused teams.Proficient in identifying the root cause of issues on behalf of clients, developing and implementing solutions to minimize risk; career history of coordinating cross-functional teams to best serve customers and drive repeat business.Capable of maintaining strong relationships with vendors, internal partners, senior management, and account holders.Ensure the timely delivery of products while balancing cost-effectiveness and customer requirements. Career HighlightsTransformed warehouse operations by creating a standard operating procedure (SOP) to minimize human error and ensure the proper loading of shipments into the right trailers; introduced a manifesting system with internal reference numbers.Trained employees on HAZMAT safety, coaching on the importance of labeling shipments and adhering to both local and federal regulations; prevented significant financial risks by ensuring the appropriate labels based on the mode of transport.Supervised teams of 20+ employees operating in fast-paced environments to drive the achievement of business objectives. Core ExpertiseOperations Management Employee Development Process Improvement Customer Service Vendor Management Freight Logistics Carrier Relationships Dock Operations Cost Reduction Supply Chain Relationship-building HAZMAT Safety Regulatory Compliance Documentation Reports Air Export & Import Inventory Management Resource Allocation Warehousing Team Leadership Communication Problem Solving Organization Collaboration Professional HistoryLOGISTICS CLERK VENDOR COMPLIANCE THE RESERVE NETWORK 2021 TO PRESENT Directly coordinate the resolution of inventory-related issues by communicating with distribution centers. Navigate the in-house Oracle system and the Panco transport system to investigate the location of missing freight. Collaborate with Supervisors and Inventory Managers to determine the root cause and implement corrective measures to prevent future problems. Evaluate transportation claims from customers and determine the appropriate response. Demonstrate organizational and interpersonal communication skills to successfully obtain recoveries. Support customer retention and drive repeat business by discovering mistagged or misplaced freight. Display persistence throughout a heavy day-to-day workload.Guide vendor compliance across 2 800k+ facilities located in California and Mississippi; build relationships with distributors while expressing the urgency of problem-solving, freight delivery, and item recovery on behalf of the customer. LOGISTICS COORDINATOR ILLINOIS TOOL WORKS (ITW) 2014 TO 2021 Arranged freight carriers, including special projects, rate negotiations, daily pickups, and both export and domestic logistics. Led carrier relations with Sales Representatives and service centers, building the connections required to rapidly solve problems on behalf of customers. Handled international declarations, claims, warehouse pick tickets, export pick tickets, and shipment manifests. Proactively ensured the delivery of shipments within schedules, budgets, and customer requirements.Tracked truck loads for key accounts, including Home Depot and Lowes while building strong relationships with vendors.Acquired rate reductions for late shipments by reaching out to carriers and providing documentation of delivery/receipt.Introduced an SOP to take pictures of all shipments at the time of departure from the facility as evidence if issues arose. J ames F u c a r i n o PHONE NUMBER AVAILABLE Page TwoDOMESTIC OPERATIONS EA LOGISTICS 2012 TO 2013Assessed and recommended the ideal shipping methods and carriers to meet necessary parameters, specifications, and costs. Assured compliance with safety requirements. Coordinated the movement of trade show materials across the USA. Booked freight for movement by exclusive ground carriers. Manifested and cut out consoles to move by air and ground carriers.Provided support to top accounts by monitoring entries, report generation, route optimization, and freight documentation; ensured the retention of profitable customers on behalf of company leadership through a dedication to quality service. OPERATIONS MANAGER NOBEL CARGO SYSTEMS 2009 TO 2012 Owned responsibility for running daily operations for the entire Chicago office, including warehousing, imports, and exports. Directly interfaced with U.S. Customs to ensure the seamless delivery of international-bound freight. Coordinated the success of daily operations through process improvement, team leadership, and operations management. Ensured the profitability of the business by establishing effective workflows.Directly interfaced with U.S. Customs to ensure the seamless delivery of international-bound and inbound freight.Distributed daily work assignments for both the warehouse and ocean operations based on workflow expectations.Acquired in-depth knowledge of both air export and air import through years of experience working in consolidations. TRUCK NETWORK SUPERVISOR AIT WORLDWIDE LOGISTICS 2000 TO 2008 Led communication with both air carriers and ground carriers, including the setup/booking of cargo, logistics management, and issue resolution. Reconciled the daily dock reports to ensure that the reality of operations aligned with expectations. Generated reports for key accounts, providing routing suggestions. Created House Airway Bills (HAWBs) to indicate the receipt of shipments. Oversaw a high-performing team while encouraging a professional, safe, and customer-focused work environment.Supervised 20-25 employees daily, including the entire dock team and the operations team; delivered top-notch customer service through team building, staff management, performance reviews, and effective workforce allocation.Analyzed and determined costs before transport based on market standards, expenditures, evolving variables, load size, and truck capacity; successfully informed the pricing of transport and established realistic expectations with customers Early CareerCUSTOMER SERVICE SUPERVISOR TOWNE AIR FREIGHTEmphasized the importance of customer service while leading a team of employees. Organized and allocated work assignments to meet operational objectives. Oversaw appraisals of employees and implemented proactive measures to improve team-wide performance. Executed disciplinary actions as necessary, fostering a positive, collaborative, and customer-centric workplace.Managed dispatch and vehicle movement communications to prevent delivery errors and provide efficient freight services.Provided direct backup support to all station areas, including customer communication; navigated conflicts and resolved problems by demonstrating knowledge of freight, logistics, and distribution. OPERATIONS SUPERVISOR SKYWAY FREIGHT SYSTEMSDrove consistency, efficiency, and cost-effectiveness while coordinating day-to-day operations. Analyzed key performance indicators (KPIs) and tracked the progress of activities, generating comprehensive activity reports for senior management.Allocated work assignments for all employees to optimally support operational excellence and quality service delivery.Developed high-impact operating plans in partnership with leadership and assisted with defining project schedules.Managed the employee life-cycle, including hiring, interviewing, performance management, discipline, and dismissals.Communicated with internal / external partners to guide the execution of department actions on behalf of customers. |
