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Ja neal JettStreet Address Bahai Beach BlvdUnit Street Address
Ruskin, FL Street Address
Main ContactEMAIL AVAILABLEPHONE NUMBER AVAILABLEObjectiveTo secure a career in the Claims department within the Insurance industry that would utilize my education, experience and skills.ProfileI am highly motivated; energetic and professional with the ability to handle multiple projects simultaneously. With proven ability, I am able to perform complex administrative work with accuracy and analyze situations while providing solutions with excellence. In addition to, I am detailed and people oriented; flexible and analytical with the demonstrated ability to handle a variety of funding prospects with comfort and effectiveness.EducationStudied (4) years at Geneva College with a Major in Communications, Minor in Journalism, Pittsburgh, P.A Geneva College
Relevant Experience & Accomplishments Counseled students on defining career and work-related goals and objectives Successfully refined and implemented new projects Active Florida Adjuster License
Promoted as Claims Assist for the entire Non-Injury Auto Claims Dpt. Promoted to an Auto Injury Claims Adjuster & Held the highest Injury Settlements quarterly
Employment
Auto Claims Injury Adjuster III, II, USAA, Tampa , FL 4 years of Auto & Property Damage Claims handling experience
Effectively handled and resolved auto compensatory claims daily. Applied analytical skills to evaluate, negotiate and settle 80-100 complex Auto Non-Injury to Injury files weekly, resolving Property damage claims of various sorts ranging from major vehicle to single vehicle accidents; assessing and evaluating structural to cosmetic damage, leaking connections, mechanical parts, replacement parts pertaining to sensors, electrical components, doors, bumper covers, mirrors, grills, reviewing the location and severity of the damages, i.e low and or hard impact, front and or rear damage, discussing repair estimates, market evaluations, refurbishments to resolving total loss vehicles. Investigating/confirming coverages, policy reviews while carefully examining supporting evidence of many sorts inclusive of vehicle damages, photos, witness to parties involved statements, police reports etc using investigative skills to thoroughly make accurate and sound liability decisions.
Evaluated various Injury claims from Cervical Lumbar soft tissue injuries to neck pain with active treatment while finalizing and paying Injury settlements. Processed attorney represented Injury files to resolving claimant unrepresented bodily injuries. Gathered necessary details to effectively assess and analyze the mechanism of the injury such as reviewing the type of soft tissue injury i.e strain or sprain, contusion, abrasion etc, and it's correlation with the accident details, assessed medical treatment sought, radiology, out of pocket expenses pertaining to medication, i.e anti-inflammatory/flexerile, naproxen, while taking into consideration pre-existing health conditions and it's diagnostics, assessing possible degenerative disease, long term or short term care, medical coding, diagnosis and prognosis of injury, ruling out punitive damages, pain and suffering, while remaining compliant in regards to state regulations and settling within our Insured's policy limits while ensuring we pay what we owe. In addition to, resolving medical liens, reviewing medical bills/records, loss wage review, acclimated with medical terminology. Setting reserves, reviewing merits of the file. Applied analytical thinking in referring possible SIU files for further investigation. Resolved claim escalations by applying problem solving strategies while multi-tasking other claim related tasks such as answering high volume phone calls, providing superior customer service, responding to emails, handling new auto losses, communicating with policy holders, legal counsel, and third-parties, medical providers, witnesses, and claimants to gather pertinent information concerning claims. Provided quality claim handling throughout. Most importantly being a reliable support system to distressed customers taking care of the individual s claim above satisfactory level while also relating to their emotional wellbeing making the person whole inclusive of sustaining an efficient diary management system.
Successfully maintained claims handling in an efficient timely manner through dedication and hard work while effectively multi tasking, sourcing internal resources, all while being state compliant via rules and regulations. Contributed and built success and growth within myself as well as within USAA by being flexible with company changes.
Account Executive/CSR Verizon, Tampa , FL B2B and Residential Outside Sales Transitioned to Call Center within Verizon to gain 360 perspective and overall experience within the company handling inbound customer service calls, selling FIOS services/products, managing retention and troubleshooting escalations. In the top 3% within the region in Sales performance selling Verizon services/products. Superior customer service experience with Verizon inbound sales. Awarded Outstanding Customer Service Plaque in which my calls were used for new hire training.
Provided strategic problem-solving resolutions to billing, product and technical issues/concerns with Verizon customers Account Executive, Comcast, Philadelphia P.A Outside Business Development sales position advertising/selling Comcast's products and Services In the top 10% in Sales for the entire Delaware Valley region. Sales Assistant, CBS3/CW Philly, Philadelphia, P.A Provided Sales Support to Account Executives through inputting/managing all of the Sales orders, implementing contracts and handled all net sales/revenue Managed all orders, created contracts, presentations, research, and maintained marketed information with national buyers Excellent computer, organizational, phone, verbal/written communication and interpersonal skills Knowledge in all databases, Word, PowerPoint, and Excel Handled and distributed all monthly and quarterly goal reporting Executive Assistant, Commissioner s Office, Philadelphia, P.A Provided administrative support in the Public Health Department for the Commissioner of Philadelphia Assigned to multiple supervisors, handling numerous projects at any given time Coordinated complex administrative projects, composed legal documents, reports, correspondence, memos, brochures, banners/posters and other needed marketing material Account Executive, Philadelphia Inquirer, Philadelphia, P.A Outside Sales position marketing the Philadelphia News Ads to Corporate and Private business owners Implemented newspaper products to increase the retail growth of our retail clients2019-2024
2013-20182009-2012
2007-20082007-20076-month temp Position
2006-2007
(Resigned position due to car accident)
Summer Jobs-Only worked during College Breaks Marketing Executive/Production Assistant, Integra Marketing,
Pittsburgh (Internship during College Summer Break) Assisted in producing commercial shoots for RE/MAX Real Estate Agents to promote their marketing business Created/Provided technical and web based HTML content for real estate agents websites
Edited RE/MAX commercial shoots for media broadcasting for the Pittsburgh Tri-state area Experience in Advertising and Marketing Research of various companies for the purpose of setting up new accounts to be affiliated with Integra Marketing Provided administrative and organizational office support through independence, initiative and accountability to perform the essential tasks2005-2005 Writer & Editor, Geneva College, Pittsburgh (During College
Summer Break) Implemented interviews with various people such as business owners, college presidents, peers, executives, etc. to write and edit news stories for the college newspaper/magazine2004-2005 Marketing Assistant, Sunoco Welcome America, Philadelphia
(Internship)
Produced a variety of concerts such as opera; jazz; gospel; and hip-hop Production assistant for musical artists Provided office support in administration in various avenues. 2003-2003 |
