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Click here or scroll down to respond to this candidateSUMMARYSKILLS PROFESSIONAL EXPERIENCEEDUCATIONNew Jersey, USAEMAIL AVAILABLECandidate's Name PHONE NUMBER AVAILABLEBusiness and Sales Operations ManagerAfter a brief pause from corporate sales operations while caring for my child born prematurely, I am eager to re-enter the dynamic realm of business operations management. During my hiatus, I was able to keep current with my skills in sales as a licensed Realtor. This period of time reinforced my ability to prioritize, problem-solve, and maintain composure under pressure, skills essential to both caregiving and operational leadership. With 15 years of experience optimizing processes, streamlining workflows, and fostering team collaboration, I am poised to make an impactful return. By earning certifications in VSP Business Continuity (BC) and Desktop Virtualization (DV), I have proven that I can efficiently manage large volumes of data in virtualized environments, become an expert on complex technical platforms, and pass on my knowledge to the larger team. With a proven track record of driving efficiency and sales growth, I am positioned as a valuable asset to any organization. I am ready to bring my strategic mindset, adaptability, sales acumen, coolness under pressure, and unwavering commitment to excellence back to the corporate workplace, contributing to the success and growth of your team. Operations Analyst Field Sales Lead - Global Sales Operations Unisys is a multi-billion dollar global technology firm Led sales operations for the Federal Services Business Unit Inspected sales pipeline in Salesforce to ensure accurate sales forecasting for leadershipBrought in qualified opportunities to key stakeholders Managed resourcing across multi-functional verticals to support complex multi-million dollar opportunitiesFacilitated commission processes for both Sales Executives and support teams participating in team poolsProject Managed (created, implemented. and trained) Sales Executives on social selling across social media platforms, like LinkedIn Optimized processes; updated, trained, and wrote monthly newsletters to ensure clear communicationReported, ensured compliance and implementation of corporate initiatives through cross-functional support to the Systems Integration groupFollowed-up on forecast scheduling issues, demand planning process, and reported on chargeability numbers in a timely manner to the Resource Management teamAccount Service RepresentativeDell EMC is a multinational technology company that offers products and services across all areas of computing, networking, and storage Provided direct customer account management regarding maintenance/recovery supportServed as key interface for maintenance support with clients Facilitated the coordination and processing of service changes Maintained awareness of open service requests for any given accounts; ensuring requests are on track, driven to closure, and meeting customer expectationsTimely Communication among KeyStakeholdersProcess Optimization and ImplementationSystems IntegrationForecast SchedulingDemand PlanningReporting on Chargeability and Skill MetricsCommission Process FacilitationCompliance and Implementation of CorporateInitiativesAnalytical, Operational, and Strategic Planningto Drive SalesOrganization and Project ManagementTraining, Presenting, and Using Data toMotivate LearningTracking and Analyzing Key MetricsEvaluating New Tools for Effectiveness andEfficiencyChannel LiaisonAccurate Sales Reporting and ModelingCoordinating Internal TrainingsBusiness ContinuityResource ManagementFollowing and Managing UpCross-Functional Collaboration, Management,and SupportGeneral Business PrinciplesNetworking and Establishing KeyRelationshipsSalesforce, Microsoft Office; Word, Excel, PPUnisys Corporation June 2015 - October 2017Dell EMC July 2014 - June 2015Channel Liaison & Business Sales OperationsArraya provides technology strategies and solutions including it, advisory, consulting, staffing, and managed servicesArraya Solutions, Inc. May 2012 - July 2014Bachelor's of Science in Marketing and BusinessAdministration, 2001Cabrini College, Radnor PAEXPERTISECERTIFICATIONSCultivated future sales opportunities by developing a pipeline of new prospective clientsProvided operational support by implementing and improving processes and procedures towards Operational ExcellenceDetected sales opportunities to increase revenue and expand business for 8 sales professionals.Performed monthly customer invoicing and collections in accordance to our financial policiesBuilt Partner/Vendor/Client relationships through networking, on-site education, trade events, and trainingsAssisted clients in meeting industry and other applicable standards concerning data storage and backupUtilized Inside Sales best practices, such as cold calls and email correspondence, to contact and build a positive rapport with potential clientsPerformed Customer Invoicing and Collections in accordance with the Finance termsTracked, reconciled and reported all forecast, booking and billing numbers for Sales Managers and validated accuracy of information Sales Development Representative 2011 - 2012Communicated to new prospective clients and fostered client relationships Developed future Sales leads for the sales teamGenerated uncovered opportunities for backup and disaster recovery IT services.Maintained a lead position with potential clients by contacting and building a positive rapport through proper industry standards: cold calls and email correspondence.Achieved 162%+ of plan the first quarterSupported 6 sales professionals to drive backup revenue; developed sales opportunities to expand business and increase revenue Collaborated with channel partner sales teams and partners to build solutionsLed partner relationship building through on-site education and training Created sales proposals that targeted the unique needs of individual clients and provided necessary product knowledgeSales Coordinator Enterprise Channel Division 2003 - 2011 Provided sales process support and report analysis for sales districts Compiled daily, weekly and monthly sales forecast, booking and revenue reports to show progress towards key quarterly operational goals. Maintained accuracy of reports and lead tracking system. Researched and reported all sales discrepanciesImplemented partner sales training.Communicated Sales Logistic and procedural changes, specific to Sales Operations.Reviewed expenses for Divisional Management in adherence to company policyCoordinated, planned, and participated in sales manager meetings and conference callsSocial Selling - Training and ImplementationMaintaining the accuracy of sales forecastand sales dataManaging sales forecasting and pipelinebuilding using CRM dataEnhancing sales productivity throughstreamlining processesCollaborative communication among keystakeholders with varying agendasPrimary support professional for SalesExecutives, Sales Managers, and teamsIdentifying qualified opportunities that areoften missedEmploying superior organizational skills in amulti-faceted job functionCreating sales proposals that target theunique needs of individual clients andprovide necessary product knowledgeLiaising with clients and colleagues tofacilitate clear communication and promptcustomer serviceImplementing operational processes,programs, and maintaining common businesspractices across the organizationVSP 5.5, VSP DV / BC / FoundationVSom Sales, VMAX 10k, ConsolidateBackup Recovery, Citrix CXD / CXSArraya Solutions, Inc. (continued)Dell EMCNew Jersey, USAEMAIL AVAILABLECandidate's Name PHONE NUMBER AVAILABLEBusiness and Sales Operations ManagerNovember 2003 - May 2012OTHER EXPERIENCELicensed realtor for residential and commercialsales; planning, organizing, and integrating newcustomers prospecting and campaignsEvery Home Realty, January 2023 - presentLicensed realtor for residential and commercialsales in New Jersey; improved customerretention, established new relationships, andimplemented cost-benefit analysis of existingclientsColdwell Banker, April 2019 - January 2023Licensed Real Estate Agent, New Jersey |
