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Click here or scroll down to respond to this candidateCandidate's Name
Ormond Beach, FL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEWork ExperienceMedical Receptionist/Front DeskPulmonary Associates of Saint Augustine - Saint Augustine, FL February 2024 to PresentAllscripts, phone calls checking patients in making charts, faxes pulled . Referrals. Customer service. Spreadsheet. Microsoft Office experience, scheduling, Insurance Verification Specialist/DMEThe Orthopedic Clinic - FloridaDecember 2022 to December 2023Insurance verification, working with Medicare and Medicaid, sending out referrals to the patients PCP, DME for orthopedic in a timely manner, customer services. Speaking with PCP offices on a daily basis, Athena program,Patient Service RepresentativeThe Orthopedic Clinic - Daytona Beach, FLJune 2022 to December 2023EOB, emails, Athena, phreesa, co-payScheduling new and follow-up patient appointmentsChecking in patients as they arrive, verify information, collect co-payments, verify demographic information, retrieve messagesCovers for other staff at the front desk as asked, including coverage at other locations CSR - Customer Service RepresentativeLincare Holdings - Daytona Beach, FLOctober 2021 to June 2022DME, medical terminology, ICD 10 coding, Working closely with doctors offices, as400 and lite, CMN, DWO,Medicare, Medicaid, verifying all insurances. Managed client record Performed customer service survey, Answered calls from customer, Performed data entry for order, Assisted customers with a warm and professional attitude, Resolved customer information and complaints, Responded to claim inquiries, Handled online orders and credit card transactions Caregiver, Comfort KeepersComfort Keepers - Port Orange, FLApril 2021 to September 2021Cleaning, cooking, special needs, all medical equipment used, feeding, bathing, bathroom help, changing clothes, companionship, errands, doctors appointments Direct Support Professional (DSP)Healthcare Solutions - Daytona Beach, FLSeptember 2019 to August 2020Working with special-needs clients, Cooking cleaning and running errands Customer Service Representative IIRotech Healthcare Inc. - DeLand, FLFebruary 2018 to March 2019DME, Excellent phone etiquette, handling Allscripts, very savvy with Microsoft Office and windows, provided all clerical office duties, corresponding to e-mails, answered multiple phone lines, collected copays and collections on lack of payments. Greeting patients, medical billing to insurances also medicaid and Medicare experience and verifying authorizations, calling doctor's offices to follow up, calling patients for follow up and collecting copays.CSR - Customer Service RepresentativeVinili staffing - DeLand, FLFebruary 2018 to April 2018DME, Verifying medical insurance, providing customer service, answering multiple phone lines, oxygen orders and medical equipment, calling doctor's offices to follow up, following up with patients, faxing, scanning, working simultaneously with multiple computer monitors, follow up on scripts, EMR, HIPPA, 10 key, Allscripts, scheduling appointments and taking care of all administrative duties.DME Customer Service RepresentativeLincare - Daytona Beach, FLApril 2017 to February 2018Worked closely with Medicaid and Medicare; excellent phone etiquette, working with DME, Allscripts, Medical insurance, answering multiple phone lines, running insurance from Medicare to private, taking orders for O2, CPAPS, nebulizer and scripts, Medical equipment, answering emails, helping customers as they come in, ICD10 codes, RX, calling doctor's offices for follow up, creating CMN scanning printing AS400, DME supply, EMR, knowledge of all insurance policies, submitting billing, and all scheduling. Experience in intakeEducationMedicalConcorde Career College Kansas City - Kansas City, KS April 2013 to February 2014Skills Medical records Front desk Microsoft Office Customer service Medical terminology Clerical experience Medical records ICD coding EMR systems Math ICD-10 ICD-10 Customer service Medical records Medical terminology EMR systems Clerical experience HIPAA Customer service ICD-10 Typing AthenahealthCertifications and LicensesCCMA CertificationCertified Medical AssistantRMACNABLS CertificationCPR CertificationDriver's LicenseAssessmentsCustomer service ProficientNovember 2023Identifying and resolving common customer issuesFull results: ProficientHome health aide skills ProficientJune 2020Providing care to patients in a home settingFull results: ProficientWork style: Reliability ProficientSeptember 2021Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientProtecting patient privacy ProficientMay 2022Understanding privacy rules and regulations associated with patient records Full results: ProficientHome health aide skills ProficientSeptember 2021Providing care to patients in a home settingFull results: ProficientProtecting patient privacy ProficientJanuary 2024Understanding privacy rules and regulations associated with patient records Full results: ProficientGeneral manager (hospitality) ProficientOctober 2020Solving group scheduling problems and reading and interpreting P&L statements Full results: ProficientMedical terminology ProficientFebruary 2024Understanding and using medical terminologyFull results: ProficientCustomer focus & orientation ProficientMay 2021Responding to customer situations with sensitivity Full results: ProficientHome health aide skills ProficientFebruary 2024Providing care to patients in a home settingFull results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
