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Candidate's Name
Chicago ILPHONE NUMBER AVAILABLEEMAIL AVAILABLESUMMARYService desk analyst with two years of experience and over six years of customer service experience. Looking to learn and grow in the IT field.EXPERIENCECook County Health, Chicago IL - Service Desk AnalystSeptember 2023 - Present-Use discretionary troubleshooting methods to identify resolutions to specific computer problems-Work directly with physicians and nurses to address troubleshoot technical problems impacting patient care-Research, resolve, and respond to clinical and technical question received via telephone calls, emails, and other channels-Help walk-ins with any tech problems-As part of a team helped patients with log in errors to the medical site in spanishHTC Global Services, Detroit MI  Clinical Resolution AnalystMay 2022 - August 2023-Use discretionary troubleshooting methods to identify resolutions to specific computer problems-Provide first level help desk support in both English and Spanish-Work directly with physicians and nurses to address troubleshoot technical problems impacting patient care-Routinely contribute to Clinical Knowledge Base-Assist in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction-Research, resolve, and respond to clinical and technical question received via telephone calls, emails, and other channelsINC-SYS, Naperville IL  RND TechMarch 2020 - Present- Consult with project manager to relocate hardware from one site to another-Work with project point of contact to relocate hardware according to their Specifications-Connect hardware and check to make sure all the systems are running as intended-Work with customers to ensure all systems are working and work with them to fix any issuesEDUCATIONArrupe College of Loyola University, Chicago  AssociatesAugust 2015 - August 2017SKILLSPlatforms: IOS,Mac OS, Windows OS, Microsoft Office, Citrix, Active Directory, AzureLANGUAGESFluent in written and spoken Spanish