Candidate Information Name Available: Register for Free Title Customer Service Patient Care Target Location US-CO-Byers Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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PHONE NUMBER AVAILABLEEMAIL AVAILABLEMission Statement: I am seeking employment, that utilizes my skills to help others in improving their quality of life. I enjoy a challenge in using my problem-solving skills and multitasking abilities to help others. I am a creative thinker. I am an honest, hardworking, loyal; individual that can work independently or in a group environment with little supervision. The knowledge at the end of the day that I did my best to make things better is what is most important to me in my personal and professional life. Remembering that even the small things can make a huge difference in others lives.Summary of Professional ExperienceVeterans Directed Care/ Consumer Direct Primary Caregiver January 2020 -February 2022Medication management (ordering and giving medication)Assisting with daily acts of living, feeding, bathing, toileting, meal preparations, cleaningLearning new skills as needed for Patient Care during COVID-19 including foley insertion and foley care, wound care, nutrition care needs.Working closely with physician to getting appropriate medical supplies and things to assist patient.Constant monitoring of patients health and needs.Training other caregivers and assisting with daily activities.Progressive Auto Insurance Customer Relations Manager Sept 2017- Jan 2020Assisting Customers with PaymentsEducating Customers on their policy and making changes per Customers requests and needsUsing my Creative Thinking and Problem-Solving Skills to assist the customer. This required active listening and meeting the customers needs to the Policy Options.Most Importantly making the Customers Experience Positive and Helping them with their immediate and when possible future needs.Excellent Customer Service in a caring and active listening roll, treating each customer as an individual.Colorado Springs Health Partners Patient Scheduler Oct 2015  March 2017Engaging in active listening with patients to help them with getting scheduled with an appropriate provider in an acceptable time frame.Accurately sending and prioritizing messages from Patients to Doctor for medication refills and concerns.Providing excellent customer services in a high call volume situation and determining the best and most efficient way for Patients to get their concerns and needs addressed by gathering the appropriate information.Frequently having Patients compliment me to my employer about my customer service skills, professionalism, and ability to follow up and get things accomplishedHelping with special projects for Patient Advocacy and Medical Records that required attention to detail and accuracy, fact finding and researching of problem areas.Centura Health Emergency Department Nursing Unit Secretary Sept. 2003 April 2015Strong knowledge of medical terminology / Communicate with all departments effectivelyDocument all alerts/Track responses from other departmentsOrganize and maintain timely mobility of admission for patient safetyMulti-task as needed to ensure department needs are met / Assist Charge RN with priority issuesEnsure staff are informed of hospital status changes throughout the community (divert status/community disasters)Contact physicians to obtain completed chart information/Facilitate patient flow by annotation charts with result information for timely reviewRemain active on Internal clinical practice committee to assist with opportunities for improvementPromote professionalism, positive attitude, team-oriented, service conscious to allProvide guidance and training to coworkersRespond to telephone inquiries for emergency department needsYears of setting the standard for my position and taking it to a new levelVolunteered for patient flow committee, the improvements of this committee had kept wait times to a minimum with an Emergency Department built to handle 100 patients a day that frequently cares for over 150 patients per day.Bonnies Beads Feb. 2003  June 2004Assist with establishing store management practicesAssist with inventory control system to establish guidelinesFind opportunities to improve and increase sales revenueImprove customer satisfaction and work environmentsAssist with merchandising/stocking/cleaning duties as assignedSantas Workshop July 2002  Dec. 2002Gift shop SupervisorProvide guidance and training for 4 to 6 employeesEnsure accurate purchases based on sales figuresMaintain monthly reportsEducationMonument High School, CA Graduated 1988Store Operator Training Course Southland Corporation Denver, CO 1995Currently enrolled in Medical Billing and Coding Program through AAPC