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Click here or scroll down to respond to this candidateCandidate's Name
Street Address
EMAIL AVAILABLE PHONE NUMBER AVAILABLE, PHONE NUMBER AVAILABLEOBJECTIVETo work in a challenging and satisfying position to build a career, that would help to explore,realize my potential and to grow with the organization enhancing my experience and skills in anesteemed organization with creative work environmentSKILLS Skilled to operate in corporate field including Airline industry with the experience ofCustomer Service and handling Experienced in managing and handling clients in person and over the telephone Communication and Interpersonal skills that match the industry standards includingAirline Business Skilled in working with MS-Office tools with effective computer knowledgePROFESSIONAL EXPERIENCE AEGIS SERVICES, BUSINESS PROCESS OUTSOURCING (BPO, Bangalore - Indiao Customer Service RepresentativeResponsibilities: Maintaining a positive, empathetic and professional attitude toward customers at alltimes. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer support. Kingfisher Airlines, Bangalore - Indiao Airport Ground Staff AssistantResponsibilities: Handle customer inquiries related to booking, cancellations, rescheduling etc,maintain communication and updates regarding the itinerary Assist airport personnel in handling special situations concerning passengers withspecial needs and oversize luggage. Responsible for putting each passenger through initial screening process beforechecking passengers in Responsible for guiding and assisting passengers to check-in via Kiosk/Counter,creating and issuing boarding passes Worked with airline security to handle VIP/Differently abled passengers to be handledwith extra care Assist airport patrons in findings various airport facilities and finding the gates theywere to use to board their planesEDUCATION BA degree in Public Administration from Madras University, India 2005-08 Diploma Course in Passenger Reservations, Ticketing fare construction and Travelagency administration From AIATA (Armen Institute of Airlines & Travel Agencies)2006 Course in Amadeus, Galileo & Indian Airlines Global Distribution System conducted byAIATA (Armen Institute of Airlines & Travel Agencies) 2006 Pre-university in commerce Goodwills Pre-university College Bangalore, India 2003-2005 Completed schooling till grade 10 from Gulabies High School Bangalore, India 1994 to2003COMPUTER SKILLSCertified course on Microsoft office (Word, Excel, Power-Point, Access) and experience tohandle other computer software.DATE: Candidate's Name |
