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Phone: PHONE NUMBER AVAILABLEEMAIL AVAILABLESkilled customer service lead dedicated to positively impacting customers and benefiting companies based on my acquired skills and experience in customer service. Very knowledgeable of excel, Microsoft office, Vergent, QuickBooks, Y-Trac.EDUCATIONDiploma, 1998 Kemper County High SchoolTechnical, Cosmetology, 2010 Meridian Community CollegeCERTIFICATIONSPharmacy Technician, Board of PharmacyHazardous Material Responder, United Parcel ServiceEXPERIENCEE Young Williams 2024- present Clinton, MSCall Center Lead for Louisiana Department of Children and Family ServicesRegular and prompt attendance. Responsible for completing complex assignments and coordinating related activities. Reviews work of team members to ensure quality standards are met.GC Services 2023-2024, Call Training Coach- Jackson, MSManage and coordinate all aspects of service operations, including scheduling, dispatchingand customer service. Training new employees, assisting supervisors in their absence.United Parcel Service, PT. Supervisor-Jackson, MS 2017-PresentOversees package handlers, while ensuring safety standards are met and packages areprocessed on time. Certified hazardous material supervisor who processes damages, overgoods including hazardous materials |