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(C) PHONE NUMBER AVAILABLE (email) EMAIL AVAILABLEExperience:Customer Service Call Center AgentRobert Half contract Department of State 12/23-current.Call center atmosphere,liaison between customer and agent ..Licensed insurance Agent 04/2021-12/2023 Sublette Financial and InsuranceSales : Home Auto CommercialCustomer Service Agent. Incoming and outgoing phone correspondenceUpdate client files to board standard .Liaison between client, mortgage company and insurance carriersTrack and research premiums.Event Service Bartender: 08/2018 - Current  AZ Bartenders, Peoria, AZSet up and service full bar for variety of events from 10  200 guestsExecute with professional upscale service for all venuesMaintain all health and safety sta no ndardsStore Manager: 04/2008 - 06/2019 CVS Health  Chandler, AZBuilt loyal customer base by delivering excellent customer serviceInterviewed, hired, supervised and trained employeesPerformed daily store opening and closing dutiesCoached and mentored associates to achieve employee promotionsOversaw all store operations while generating positive revenueGeneral Manager/Event Planner: 06/2005 - 06/2008 Cracker and Co Cafe Mesa, AZCoordinator private events.Managed all aspects of daily operations of restaurantOrganized corporate luncheons, dinners, conferences and special eventsMarketing for catering and banquetsAccounts Payable/receivable: 06/2000 - 05/2004 Crown Plaza Hotel Phoenix, ArizonaAnalyzed, corrected, and maintained invoice and expense reportsPerformed all scope of account receivable/ accounts payableReconcile bank ledgersSkills:Special events planning and event calendar managementExcel in fast-paced environments.Strong client relations skills and ability to resolve conflicts and issues with tactDiplomacy to drive client retention and loyalty.Quicken and QuickBooksBusiness development experienceInventory management MS Excel, MS Word, MS Power Point2000 ASU Tempe, AZ