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William Ira Watts JrGROUP PRACTICE MANAGER / OPERATIONSPHONE NUMBER AVAILABLE San Antonio TX Street Address  EMAIL AVAILABLE LINKEDIN LINK AVAILABLEPROFESSIONAL SUMMARYForward-thinking, highly motivated veteran with a demonstrated history of producing superior personnel management. Offering 30 years of experience in leadership, training and development, project management and group practice management. Adept at balancing operational, financial, personnel, and regulatory constraints when managing projects. Secret Security Clearance.Strategic Project Manager, expertly skilled at defining project requirements, establishing workflows, providing technical team leadership, calculating estimates, maintaining budgets and ensuring successful deliverables and timely high-quality products for key initiatives in fast-paced/rapidly changing environments.Motivated Self Starter who is also team-oriented with excellent collaboration, prioritization, and adaptability skills. A keen focus on advocating resources and specifications for key stakeholders to facilitate successful problem solving in sprints. Inspiring teams to fulfill business and industry standards and business/functional requirements, with guidelines that utilize current organizational structures.Detail Coordinator for Problem Solving Processes with advanced knowledge of Integrated Personnel and Pay System- Army (IPPS-A), Genesis and various other applications for workflow and patient access to care tools using agile, traditional, or hybrid methodologies. Adept at reviewing a wide array of choices to identify rational decisions that result in outcomes aligned with the best interests of customers and organization. Successful in closing the link between customers and our business partners.CORE COMPETENCIESProject Management Stakeholder Engagement Group Practice Management Master Resilience Trainer Equal Opportunity Trainer Cross-functional Team Collaboration Revenue Cycle IMPAX IPPSA-A Q-flow Genesis Defense LogisticsLEADERSHIP HIGHLIGHTSmAssumed key role in the Department of Defense Level 1 trauma center as department manager for Diagnostic Radiology, Magnetic Resonance Imaging, Computed Tomography (C.T) Ultrasound and Oncology.mServed as Scrum master for Dunham U.S. Army Health Clinic Pharmacy Renovation technical guidance for team of 20 and product owners. Removed impediments to productivity by aiding in task development; setting priorities; holding daily meetings; training/coaching team members in collaboration and cooperation skills; organizing, managing, and improving processes and products. Assist on-call for system and application support for enterprise problems with script pro system.mServed as Group practice manager for Department of Radiology assisting in developing personnel actions that would enhance the overall employee and patient experience of over 150 employees: by incentivizing employees with time off and cash awards with the good catch program. This program reduced the number of employees to patient incidents: i.e. wrong examinations. This peer-to-peer program raised the employee satisfaction rate by over 50 percent compared to the previous 6 year.CAREER HISTORYJOINT BASE SAN ANTONIO, San Antonio TX 04/2022  03/2024Operations Manager Human Resources Troop CommandPerformed and supervised the functions of the preceding skill levels; reviewed consolidated reports and statistics; prepared recommendations for personnel actions to higher headquarters; reviewed and prepared reports and data on strength (gains and losses) of personnel and made duty assignments of enlisted personnel; reviewed cyclic and other reports to assess systems performance; maintained liaison with servicing data processing facility and field managers of interfaced systems.Select Achievement:Improved decision making and enhanced products, performance, and operational processes by integrating real-time data into Integrated Personnel and Pay System- Army (IPPS-A). Trained over 350 personnel on the new integrated pay system within a short suspense window with a 100 percent completion rate as directed by the defense health agency.JOINT BASE SAN ANTONIO, San Antonio TX 07/2021  07/2022Group Practice ManagerAdvised department chiefs on the daily operations in the Armys only Level one trauma center of patient access to care: hiring actions, employee relations and department budget. Managed 10 million dollars worth of equipment with no losses. Managed the specialty imagine departments of Magnetic Resonance Imaging Ultrasound, Interventional Radiology and Oncology and computer aided tomography.Select Achievements:Secured ~$5M- $10M in revenue cycle implementation that utilized radiology patient data with PHI protocols to implement patient call list.Rolled out the new genesis patient platform transforming the patient and staff experience from the antiquated CHCS system.Delivered a 90% overall rating in patient experiences and staff productivity by leveraging advanced knowledge of insurance and patient processes.Generated $654K of practical cost saving opportunities to offset the budgeted wage increase in the department of radiology oncology.Martin Army, Fort Moore GA 05/2018  July/2021Radiology ManagerManaged over fifty employees in Diagnostic Radiology, Magnetic Resonance Imaging, Computed Tomography. Advised programs manager on the status and availability of funds on programs and directs financial management processes applicable to their programs. Certified/approved GPC supply purchases in compliance with regulations and verifies all data for reasonableness and adequacy of justification. Input data during the budget planning for the fiscal year. Presented specific briefings to management officials and/or units to support understanding.Select Achievement:Developed new patient and staff safety protocols by employing Agile leadership to build hybrid approaches to mitigate risk during the Covid pandemic. Implemented a schedule to reduce the time staff members spent interacting with covid patients by utilizing state of the art personal protective equipment and new imaging techniques to limit patient contact.Dunham U.S. Army Health Clinic, Carlise PA 01/2015- 07/2018Assistant Chief of Ancillary Services (Pharmacy, Laboratory, Radiology and Physical Therapy)Tracked physical inventory and maintained stock of critical department supplies (medications, lab chemicals, imaging equipment). Managed vendor setup, purchase order management and invoice reconciliations. Overseen supply management to ensure completeness of receipts and accounts payable. Ensured expenses and capital purchases are tracked and reconciled accurately.Select Achievements:Led two total renovation projects for Radiology and Pharmacy totaling 5.5 million dollars, executing both projects 2 million dollars under projected budget.Boosted the morale between Operations departments by improving communication and developing and maintaining cooperative working relationships. Recruited, trained, and developed the skills and competencies of new team members.Warrior Transition Battalion, San Antonio TX 01/2010  12/2014Squad leader.Served as the patient advocate for soldiers injured in combat zones, Iraq, and Afghanistan during the height of the war, responsible for preparing and managing medical appointments for over 300 wounded warriors in transition. Coordinated with family members and medical staff providing a full analysis of the soldiers triad of health on a weekly basis. Managed daily activities for wounded warriors - from finances to adaptive rehabilitation programs - to reintegrate them back to military service or transitioning to civilian life.Select Achievement:Led over 40 warriors in the rank of Colonel to Private utilizing the total warrior concept and triad of continuous care. Provided counseling services for patient and family by introducing them to the wounded warrior project and other adaptive health programs that can be utilized for life, thus inspiring them to look beyond their current situation and focus on what they want to achieve.EDUCATION & ADDITIONAL INFORMATIONB.S. PSYCHOLOGY UNIVERSITY OF ARIZONA  Chandler, AZCERTIFICATION MASTER RESILIENCE TRAINER UNIVERSITY OF PENNSYLVANIA  Philadelphia, PACERTIFICATION GROUP PRACTICE MANAGER BAYLOR UNIVERSITY  Waco, TXTechnologies: IPPSA=A, Genesis, IMPAX, Microsoft applications, Revenue Cycle.Volunteerism: United Services Organizations (USO), Wounded Warriors Foundation, Volunteer for Church studies and groups.