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Title Customer Service Business Development
Target Location US-FL-St. Petersburg
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
1010 Central Ave. #406, St. Petersburg, FL 33705 PHONE NUMBER AVAILABLE EMAIL AVAILABLE PROFESSIONAL SUMMARYA seasoned business development leader with a strong background in building and maintaining successful business partnerships locally and across large geographical areas. Known for superior sales performance, exceptional customer service, and commitment to achieving positive outcomes for employers. Skilled in relationship marketing, networking, and team leadership. Proficient in managing remote teams and interfacing technologies to maintain a productive home office environment. PROFESSIONAL SKILLS Experience leading, coaching, managing, and professionally mentoring others Analytical mindset for data-driven decision-making and strategic thinker aligning organizational objectives Highly self-motivated and enthusiastic individual that induces an energized, team culture Proven superior sales record, customer service-oriented and commitment to positive outcomes Strong negotiation, contract management skills and excellent interpersonal abilities Skilled at optimizing travel time, targeted destination organization, and corresponding documentation Proficient in CRM systems and performance tracking tools; Salesforce, HubSpot, CX Office System, BOSS Growth strategies with a hunter mentality through competitor research, relationship building, and networkingEDUCATIONBachelor of Arts, Communication Management and Leadership Cleveland State University, Ohio / December 2014PROFESSIONAL EXPERIENCESales Manager, Account Executive Innovation Refunds: October 2022-September 2023 Remote Greater Tampa Bay, HQ: Des Moines, IA National leader in signed contracts closed over 100%, generating more than $9 million in monthly revenue Team leadership of 15 remote employees, performed professional reviews, used transparent communication to motivate, and provided feedback for problem solving strategies, increased sales, and improved customer service Managed client relationships, mitigated AE/customer issues, and intervened with solution strategies Coached and emphasized the importance of retention and referral for existing clients and future business Coached account executives daily in client relations, communication skills, time management, and closing Involved in the interviewing/hiring process, onboarding and training, and improvement plans Performance tracking of team with defined KPIs to ensure pipelines were maintained, productive, and reported Analyzed market, collaborated and implemented marketing strategies for promotion and competitiveness Acquired new accounts through cold calling, leads, and networking generating an average of $300k/client Member of 2023 Presidents Club: representing the company leaders in sales and management Sales Consultant, Strategic Tax Solutions November 2023-February 2024: Remote: HQ, Salt Lake City Territory Sales Program Manager, Sirius XM (Apollo) October 2020-August 2022: MW Region: HQ, Tampa, FL Territory Sales Manager, TEZ December 2019-August 2020: Chicago Territory: HQ, Plano, TX Membership Representative, Nielsen May 2019-August 2019: Chicago Region: HQ, Oldsmar, FL #1 program manager in Midwest Region for dealership acquisition - Sirius XM Managed large territory and designed targeted action plans for Illinois, Indiana, Iowa, Wisconsin, and Minnesota Visited 15+ businesses daily; current partnerships for retention and prospective partnerships for acquisition Customer engagement through door-to-door sales, refined time management skills organizing daily calls Cultivated existing accounts and maintained quality customer service of contactless software solutions Acquired new accounts through cold calling, generated leads, and networking relationships Proficient in Slack, Teams, Microsoft Outlook, Excel, and Zoom for timely and appropriate communication and documentationBranch Manager, Assistant Manager, Management Trainee Enterprise Rent-a-CarMarch 2015-Decemeber 2018Cleveland, OH: Various branch locations Led branch to second highest operating profit out of all 56 group stores Grew overall branch business by 7.8% in fiscal year 2018 Supervised a team of nine employees, managed a fleet inventory of 220+ cars and balanced store cost control Created and implemented a mentoring program for employees of varied levels striving for advancement Advised and mentored 11 employees to promotions and developed multiple management trainees and management assistants to Elite Event attendance and high regional rankings Simultaneous management of three separate locations ensuring stable policies, procedures and relationships Managed the operation of a million-dollar revenue generating entity through retail, B2B and national accounts Budget management of operating profits through documentation of vehicle damage, up-sales, and employee hours Daily reconciliation of all paperwork, process flow and procedures including all employee personnel matters Secured National Airshow account for the annual Cleveland Airshow resulting in 65k revenue and official sponsorship Regular attendee of Elite Events for superior sales performance, multiple top-ten finishes, member of Century ClubINTERESTING FACTTeam Assistant (Ball Boy)Cleveland Cavaliers NBA / 1995-2001

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