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Tel. PHONE NUMBER AVAILABLEE-mail: EMAIL AVAILABLEResourceful General Oce Agent who consistently meets and exceeds producvity goals. Proven capacity to troubleshoot issues to resolve issues quickly. Maintains a high level of professionalism, paence and eciency to minimize customer dissasfacon and increase customer loyalty. Results oriented with the ability to meet deadlines in a fast-paced environment and exceponal organizaonal and communicaon skills, including uency in 2 languages: English and Spanish.Miami Dade Housing Choice Voucher Program (Nan Mckay & Associates). Aug 2023 June 2024HOUSING SPECIALISTConduct annual re-cercaon, interims as required and within required me framesProcess and monitor parcipant moves to a new dwellingEducate parcipants on program requirements and family obligaonsProcess all transacons within the PHAs required business systemsMaintain accurate and complete applicant/parcipant lesProvide excellent customer service to parcipants, landlords, co-workers, clients and vendorsConduct all job funcons in alignment with the PHAs Administrave Plan, HUD regulaons and other state and local requirementsObtain cercaon in Housing Choice Voucher Specialist within 120 days of employmentPerform other dues as assignedTelevisa - Univision Entertainment (VIX)June 2021 June 2023CHANNEL SCHEDULER Responsible for the planning and prep for all VLL channels program grids and schedules. Responsible for the proper ow and input of program schedules of assigned VLL channels. Must program schedules based on quality, rang and popularity of content. Must be exible and nimble in making regular changes and adjustments based on content performance Monthly scheduling and day-to-day curaon of programming for a selecon of assigned channels Work with planner on creaon of monthly program plans for assigned channels to specicaon Proacvely review upcoming schedules and idenfy potenal delivery and/or operaonal issues. Use data to maximize eciency and understanding of content success Ability to dene success and failure criteria for content/channels/programming schedules & adjust program plans accordingly Work with planner on creaon of programming stunts, channels, and content for markeng and promoonal useAMC Networks InternaonalJuly 2017 December 2019Operaons - Trac coordinator Ensure the successful execuon of On-Air promoonal campaigns as specied by the programming department. Book and program Ad Sales order and revenue Maintain close communicaons with internal and external sales oce. Manage the ow of Ad Sales creaves from Ad Sales agencies to the playout center. Mul-tasks on mulple development projects from concept through compleon, working eciently with minimal supervision. Served as teams trainer for new employees. Idenfy, recommend, and implement process improvements. Norwegian Cruise LineOctober 2016 July 2017Variety Entertainment Specialist Ensure all logiscs of guest entertainers contracts are met. Oversee all details related to Guest Entertainment onboard Oceania and Regent Ships. Prepare and distribute guest entertainer contracts, and all necessary documents to include joining leers, bank wires, and other documents to be processed to embark, perform, and debark as required by protocol. Coordinate all travel for guest entertainers to include: air travel through MXP, ground transfers and hotel. Maintain, update, and distribute guest entertainer grids and schedules to necessary shore-side and ship personnel. Excellent at juggling mulple task and working under pressure. IATA Internaonal Air Transport Associaon. (Temp) June 2016 September 2016Customer Service Agent Give support to Travel and Cargo agencies in Lan America. Receiving mulples quesons of how to process all type of documents or necessies a TA may have. Making sure documentaons are up to date, sending irregularies, oering minor error policies along with many other IATA policies and regulaons that must be follow. Contacng TA for short or Non-payments by phone and proper emails with IATAs rules and regulaons aached. Processing new TAs IATA code request working with proper department and creang mulple internal cases for follow up.Network Cargo Management.February 2015 February 2016Inside Sales/Customer Service Performed the tasks of responding to customer via phone and email on inquiries. Coordinated payments in order to move cargo. Collected past due invoices account contacng clients by phone and email in a polite and mely manner. Made and maintained monthly bookings for key accounts. STI Travel IncMay 2014 February 2015Corporate Travel Agent Provided Travel management services to corporaons and business travelers. Special Events Planner Arranged Companies Events traveling Schedules. Arranged family or groups ineraries traveling for pleasure or business. Provided travel management services and Logiscs to BOA Airlines including: Crew and pilots accommodaons, among other services requested by the airline. VISA IncNovember 2013 June 2014Customer Service Representave Portuguese & Spanish Responded to inbound telephone calls regarding informaon on aspects of VISA products. Evaluated and determined the nature of each call and the appropriate acon to complete the call. Answered general customer service quesons from cardholders explained mulple program features and where appropriate, transferred the customer to the issuing bank to obtain specic account informaon or transferred the customer to an appropriate Third-Party Service Provider. Adhered to established procedures and guidelines while providing quality customer service to meet and exceed department standards. Provided general informaon and support of any VISA related topic or product and directed the customer accordingly. Documented cases and show acon taken in reports of lost/stolen card or request of a new card or cash to be send out to clients passing on dept. Updated and maintained cardholder data in appropriate databases. Contributes to team eort by accomplishing related results as needed. SKILLS Ability to learn new soware programs and languages quickly. Dependable, reliable and able to perform dues with minimal supervision. Excellent interpersonal skills, with the ability to communicate clearly and eecvely with a customer based approach. Ability to mul-task and be comfortable in a fast-paced worked seng while remaining diligent to accuracy. Strong crical thinking, problem solving and judgment skills, with the ability to make sound and reasonable decisions through careful evaluaon and understanding of the impact of those decisions. |
