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Phone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEObjective:Experienced customer service professional with a proven track record of providing exceptional support seeks to leverage extensive skills and expertise in a challenging customer-centric role.Skills Summary:Proficient in providing high-quality customer service in various industriesStrong communication skills, both verbal and writtenAbility to handle inquiries and resolve issues promptly and effectivelyExcellent problem-solving skillsDetail-oriented and able to multitask in fast-paced environmentsExperience in emergency medical services (EMS) adds versatility and adaptabilityProfessional Experience:Customer Service RepresentativeAble Care, Louisville, KYMarch 2021 - April 2024Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfactionManaged a high volume of incoming calls and emails, maintaining professionalism and efficiencyCollaborated with cross-functional teams to streamline processes and improve service deliveryUtilized CRM software to document interactions and track customer inquiriesEmergency Medical Technician (EMT)Caliber Care, Louisville, KYJune 2018 - March 2020Responded to emergency calls promptly, providing medical assistance and transportation to patientsAssessed patients' conditions and administered appropriate medical care in accordance with protocolsMaintained accurate patient records and documentationWorked effectively under pressure in high-stress situations, ensuring the safety and well-being of patientsCustomer Service RepresentativeFirst Source (Customer service for credit card company), Louisville, KYJanuary 2015 - December 2017Handled customer inquiries, complaints, and disputes regarding credit card accountsAssisted customers with account management, billing inquiries, and payment processingProvided information about products and services, helping customers make informed decisionsMet and exceeded performance metrics, including call handling time and customer satisfaction ratingsCustomer Service Representative (Temporary Assignment)Forge Industrial (Temp Service), Louisville, KYMarch 2014 - May 2016Provided temporary customer service support to various clients in the industrial sectorAssisted with order processing, inventory management, and resolving shipping discrepanciesDemonstrated flexibility and adaptability in different work environmentsEducation:High School DiplomaFairdale High School, Louisville, KY2000References:Available upon request.