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Click here or scroll down to respond to this candidateCandidate's Name
Wareham, MA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLETo obtain a Patient Access Representative position. Bringing a strong desire to learn, lead, coach, and mentor.Willing to relocate to: Kansas City, MO - Boston, MA - Plymouth, MA Authorized to work in the US for any employerWork ExperienceConcessions ManagerLevy Restaurants Boston Convention and Exhibition Center-Boston, MA September 2022 to Present Coordinated with associates and ensured optimal product quality. Supervised efficient working of all employees and activities. Developed budget for concession activities annually. Provided training to concession staff and evaluated performance. Designed menu and beverage items for facility. Maintained optimal level of services for all clients. Ensured compliance to all organization standards and policies. Determined appropriate service policies and ensured efficiency. Worked in the largest convention center on the East Coast Team CaptainMacy's-Kingston, MASeptember 2021 to September 2022 Collaborate with general manager, vendors and merchandisers to ensure smooth operation and consistent stock levels Address customers complaints skillfully and provide reimbursement when necessary Develop and deliver excellent customer service programs through high-level training, consistent customer appreciation initiatives, and greeting, assisting and thanking each customer Launch exceptional recruiting, staffing and training programs to build and develop dynamic and highly capable teams; strategically leverage talent and allocate resources to regularly exceed business goals. FOH ManagerFishermen's View-Sandwich, MAJuly 2020 to November 2021 Analyzes and resolves work problems or assists employees in solving work problems Manages in compliance with established company policies and procedures, along with local, state, and federal laws and regulations Proactively manage sanitation, maintenance, security and prevention of injury from accidents to ensure the safety of guests and staff Develop employees by providing ongoing feedback, establishing performance expectations and by conducting performance reviews Continually strives to develop staff and other assistant managers in all areas of the restaurant and for professional development Training and developing Crew Members, Assistant Manager and Manager Trainee Restaurant ManagerThe Cape Club Falmouth-Falmouth, MAApril 2018 to July 2020 Reviews inventory and daily par stock levels Conducts daily audit on all store sections Checks working condition of equipment Checks quality of ingredients, preparation schedules with kitchen crew Navigates all sections of the restaurant and assists in areas which need more assistance Immediately addresses all concerns, complaints and questions from customers. Liaisons with the kitchen to ensure prompt serving of all orders Manages cashiering station Ensures cleanliness of restaurant Prepares required reports and paperwork.Food and Beverage Operations ManagerMarriott International, Inc.-Peabody, MAOctober 2016 to April 2018 Control costs and expenditures through detailed analysis of appropriate purchasing and inventory Recruit hire train and mentor staff developing skills and customer service excellence Ensured compliance with prescribed standards in the areas of guest relations labor costs paper costs restaurant safety and sanitation Presented all specials promotions and marketing plans according to company procedures Manager in Training (MIT)Ocean Properties Ltd(The Sagamore Resort, Longboat Key Club Resort, The Lake Placid Lodge))-Sarasota, FLJune 2015 to October 2016 Managing operations of three high volume restaurants and organize staff of over 60 employees Generating detailed daily, monthly, quarterly and yearly reports on business, staff, and profit Set budgets and execute plans for department sales, product purchase and staff development Recruiting, training and motivating staff Maintain high standard quality hygiene, health and safety Recruiting, training and motivating staff Experience working in a relais & chteaux Experience with Delphi and Social Tables Selling social catering events to guest Maintaining relationships with customers through face-to-face meetings, phone calls, and emails Providing direction and supervision to catering staff Maintaining the highest quality hospitality, meeting and banquet service Teaching Assistant/ServerJohnson and Wales Inn-Seekonk, MAMarch 2012 to May 2015 Ensure proper employee training Resolve issues related to staff and customers Managed the scheduling of staff Supervised up to 10 employeesEducationBachelor of Science in Food and Beverage Management Johnson and Wales University - Providence, RIMay 2015Skills Microsoft Word Microsoft Office Driving Communication skills Customer relationship management Customer service Leadership Sales Events management Supervising experience Microsoft Excel Payroll Recruiting Organizational skills Time management Conflict management Workday Communication skills Statistics Sales management Account managementCertifications and LicensesServSafe (Food Service Manager)November 2023 to November 2028Food Service ManagerDriver's LicenseDecember 2022 to December 2026ServSafeFood Handler CertificationSeptember 2023 to September 2026 |
