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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Ann DrMiddletown, DE Street Address
Cell PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEObjective:To obtain and sustain a challenging diversified position that will utilize my experience to benefit a progressive organization, while offering merit-based opportunities for career advancement and professional growth into new work areas and functions.Professional Profile:Extensive exposure to in office support with hands-on Application in operations; Confident decision making with demonstrated abilities in handling simultaneous positions, task and assignments under difficult situations; Persuasive interpersonal skills; Strong time management, prioritizing and multitasking skills, ability to orchestrate with strict deadlines.Education:10/21-Present Post College Waterbury, CTMajor: Business ManagementEducation:09/07-01/09 York College Jamaica, NYMajor: Health Education09/99-05/01 Sullivan County Community College Upstate, NYMajor: Business Administration Associate DegreeExperience:4/24-7/31 Christiana Care HospitalCustomer Service Specialist (Contact Center) Wilmington, DEResponds accurately to a high volume of inbound calls.Responds to all incoming calls and schedules appointments according to guidelines.Documentation of calls is detailed and accurate.Demonstrates good judgement of advancing urgent calls.Enter patient demographics.Ability to multi-task with typing and talking simultaneously.Interacts with patients,physicians, and staff to provide accurate communication.12/23-8/23 Del-One Federal Credit Union Middletown, DEMember Service Representative IIResponsibilities Include:The Member Service Representative II maintains a commitment to cross-selling Del One products and services, providing quality service by adhering to the service standard expectations, promotes advocacy and continually focuses on improvement with member perception of service delivery.Consistently follows operational processes and procedures when handling member transactions.Support growth objectives by representing the Credit union in professional manner.Attracts new members and actively supports member and account retention by completed required training and retaining knowledge of the service offerings of the Credit Union.Assumes responsibility for the effective and professional performance of member service functions.Represents the credit union to members in a courteous and professional manner and provides prompt, efficient, and accurate service in the processing of transactions.Maintains knowledge of all Del One deposit products, services, procedures, and compliance regulations while staying informed of all policy and procedural changes.Presents and explains credit union services and products to members and assists in meeting their financial needs.Opens and closes accounts, reviews new account paperwork for completeness.Orders checks for member accounts.Completes payroll deductions and authorization forms.Answers questions and solves problems for members by listening to problems, collecting data, securing answers, and/or directing them to the appropriate person for specific information and assistance.Listen attentively to member needs and concerns; demonstrate empathy.Handles requests from members such as, but not limited to, transfers of shares to loan payments, share withdrawals, check requests, stop payments, line of credit advances, or any other requests received from members.Assists with management of certificate accounts and their renewals.Receives and directs members and telephone calls.Responds to inquiries and questions or directs them as necessary.Records and relays messages.Assists with TCD, ATM, vault, and coin machines.Assists in verifying branch cash order.Opens and maintains IRA accounts and answer questions regarding IRAs.Maintains cash drawer in accordance with credit union policy and procedure.Performs drawer audits with Branch Manager.Assists in the security testing of branch with Branch Manager and /or Assistant Branch Manager.Complies with all Credit Union policies and procedures including those related to Bank Secrecy Act regulations.Assumes responsibility for establishing and maintaining effective, professional business relations with members.Resolves member requests and questions promptly and courteously.Keeps members informed of Credit Union services and policies.Follows-up on cross-sell opportunities to new members.Maintains and projects the Credit Unions professional reputation.Assumes responsibility for establishing and maintaining effective coordination and working relationships with branch personnel and management.Assist branch personnel as required.Keep supervisor informed of branch activities and significant problems.Completes required reports and records accurately and promptly.09/16-4/21 St. John's Hospital Far Rockaway, NYOffice ManagerResponsibilities Include:Prepared and processes bi-weekly payroll in an efficient and accurate manner.Manage a team of 30 employees.Kept abreast of payroll related issues and laws including wage and hours rules and regulations on an ongoing basis.Communicated closely with Human Resources for all compensation related matters.Calculated and process retroactive salary increases.Conducted consistent audits on payroll, employee payroll records, employee payroll tax records, and all other payroll, employee records to ensure accuracy and compliance with both state and federal regulations.Responsible for verifying city, state and federal reports are filled on time and accurately (quarterly, annually, W-2s, etc.).Maintained and updated the payroll system and timekeeping system to keep recordsOrganizing meetings and managing databases. Booking transport and accommodation.Organizing company events or conferences.Ordering stationery and furniture.Dealing with correspondence, complaints, and queries.Preparing letters, presentation, and reports.Supervising and monitoring the work of administrative staff.Managing office budgets.Liaising with staff, suppliers, and clients.Implementing and maintaining procedures/ office administrative systems.Delegating tasks to junior employees.Organizing induction programs for new employees.Ensuring that health and safety policies are up to date.Using a range of software packages.Attending meetings with senior management.Assisting the organizations HR function by keeping personnel records up to date, arranging interviews and so on.Skills:Microsoft Word, Excel, PowerPoint, Outlook, Knowledge of Kronos Lawson, Internet Explorer, Windows XP, Santrax Software, San data Scheduling Program, Kronos (Payroll System), Meditech, Typing 60WPMReferences:Available Upon Request |
