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PROFESSIONAL SUMMARYSelf-driven, reliable, and enthusiastic professional who brings 15+ years of experience delivering exceptional customer service and support through strong communication skills and in-depth product knowledge. Showcases strengths navigating database administration with simultaneous customer interactions, ensuring accurate records to enhance service delivery. Highly organized and detail-oriented with a proactive approach to promptly addressing customer needs and creating positive relationships.CORE COMPETENCIESProduction OperationsProduct Quality ControlCustomer Service ExcellenceInvoice ProcessingDetailed Database EntriesInterpersonal CommunicationReport PreparationTeam Leadership & TrainingStrong Relationship BuildingWORK EXPERIENCETemporary Gap June 2022  Sept 2024Dedicated full-time caregiver for an elderly parent, providing support with daily care routines, medical appointments, and assistance with overall well-beingNow seeking to transition back into the workforce into a full-time position with immediate availabilitySouthern Motion Pontotoc, MS Aug 2021  May 2022InspectorPerformed detailed inspections of furniture pieces on the production line to verify compliance with quality standards and to proactively address defects for resolutionShowcased high attention to detail in identifying inconsistencies in materials, construction, or finish, followed by communicating findings to production supervisors for corrective actionEffectively collaborated with production team members to implement quality control measures and improve overall product quality, accomplished by facilitating training and resolving repeat occurrences in defective finished productsWashington Furniture Pontotoc, MS Aug 2012  May 2020Customer ServiceEntered customer orders into QuickBooks and Excel, as well as filed orders after shipping to maintain organized records for easy retrieval of informationDemonstrated excellent communication and rapport building skills when engaging with customers over the phone, with a history of resolving conflicts on single calls to retain their businessIssued invoices for orders, maintaining accurate billing and timely payment processing, and communicated order updates to customers related to lead times, tracking, or delaysStay informed about new and existing product offerings, promotions, and industry trends, allow for the ability to provide knowledgeable recommendations and answer customer inquiries to progress salesCollaborated with sales and warehouse teams, utilizing organizational strengths to maintain the accurate and timely delivery of orders, which in led to enhanced customer satisfactionAshley Furniture Ecru, MS Oct 2005  Dec 2011Customer ServiceActed as the primary customer liaison by effectively communicating order status, resolving inquiries, and maintaining strong customer relationships to sustain a strong furniture brand in the marketplaceDemonstrated strengths in attention to detail when entering customer orders into the system, labeling packages, and coordinating the timely shipment of all orders to meet customer expectationsEfficiently weighed and prepared packages for shipping, consistently maintaining accurate weight measurements and proper handling for safe delivery and attainment of production KPIsEDUCATIONItawamba Community College  General Studies (36 Credit Hours Completed)Pontotoc High School  High School DiplomaADDITIONAL QUALIFICATIONSTechnical Skills: Windows 10/13, 5S, Idea Network, QuickBooks, Spreadsheet, Google Drive, Microsoft (Excel, Word)