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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Durand RoadFort Mill, SC Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEQualificationsI am a highly motivated, resourceful, result driven problem solver with a high degree of integrity. I have successfully worked within a team environment in addition to developing relationships with those outside of the team. I am currently seeking a position that provides challenges, individual learning and corporate contribution. I have excellent interpersonal, time management and organizational skills. I continue to maintain an unsurpassed personal work ethic. ExpertiseTeam Player Dependable Communication Skills Ability to meet deadlines Pay attention to Detail Assertive Problem Solver Power Bi Microsoft Office SAP 6.0/CRM Lotus Applications Babtec ExperienceJune 2018 - July 2024 Huber Suhner, Charlotte NC Customer Service Representative Handled incoming calls and provide timely responses to customer inquiries. Advise on suitable Huber+Suhner products for different applications. Resolve technical and specification issues for customers. Coordinate with engineering and review product information for quoting. Communicate pricing, delivery, and technical details to customer and sales reps. Check order details for accuracy and coordinate with logistics for timely delivery. Update sales data and follow up on customer requirements. Manage customer contracts and agreements. Adhere to company regulations and guidelines. Provide weekly Open Order Reports and Shipping Information to customers. Running daily reports, Back order, Open Order, Overdue Reports. August 2017 May 2018 YG1 Tech Center, Charlotte, NC Technical Support Specialist Provide Product Support to customers in helping them select the proper tool needed for a specific application Maintain a working knowledge of all the current products available and what the new products are that are coming out in the future Ensure that the customer understands the product that they will be ordering as far as - how it works, how it is to operateMarch 2012 July 2017 Vallen Distribution (formerly IDG) Belmont, NC Customer Service Representative Handled strategic business partners with consignment inventory and billing for them. Ensure that inventory levels at locations are maintained and accurate. Highly skilled in managing account relationships telephonically. Work with account representative and manager to secure customer satisfaction on all accounts. Source product for special and direct non-stock customer orders Responsible for Purchasing items from a non-stock vendor. Process customer request orders, quotes, returns, credits. Expedite orders for fulfilling customer request. Processed EDI orders and scheduling agreementsAug 2005 March 2012 Kennametal Inc, Fort Mill, SC Senior Customer Service Representative Aug 2004 Aug 2005 Customer Service Representative Served as inside sales support for large customer base, focusing on Kennametal authorized distributors across the country as well as other key integrators. Secure and enter customer orders quickly and accurately in response to telephone, fax or e-mail communication from either the customer or Kennametal Field Sales Representatives. Contacted customer to review customer satisfaction and resolve customer issues/concerns. Provide application or technical assistance to customer as required. Quote price and delivery information in response to customer inquiry and seek price concessions where required. Ensure appropriate stock levels are maintained for certain customers that require Safety Stock. Expedite existing orders in response to customer or Sales Representative inquiry. Issue customer credit requests and returns. Monitor reports detailing incomplete orders/quotes to ensure they are processed correctly. Generate sales reports to aid in the decision making process when negotiating with customers. Maintain a working knowledge of existing and new products and services. Effectively monitors compliance and initiates changes and/or enhancements as necessary to ensure customer satisfaction. Serves a mentor to other Customer Service Representatives helping them with issues in SAP or a customer situation. Sept 1992 June 2004 Rockwell Automation/Reliance Electric, Charlotte, NC Field Sales Assistant Interpret detailed specifications for major motor projects and generate timely proposals, which meet technical and commercial requirements. Maintained quote/order logs for monthly reporting activity Preparation of formal project proposals with respect to customer/proposal requirements. Issue resolutions across multiple groups including: End customer, Product Marketing, Plant Manufacturing and Distribution. Support team efforts by identifying waste and implementing efficient solutions in the sales processes. Provided technical assistance to fellow employees Maintain seven high-dollar/volume OEM motor accounts, dramatically increased customer relations and sales by identifying and establishing means of meeting customer needs. High level of experience with MAC (medium AC) product line strong understanding of scope and capabilities. Supported Product Marketing in establishing and maintaining pricing structures for major OEMs. Served as Inside Sales Support for 9 Field Sales Engineers in the Mid-Atlantic region. Reference available upon request. |
