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Candidate's Name
Street Address  S Woodbridge DrYorktown IN, Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEOBJECTIVE: To sharpen my skills in the field of Information and Technology while learning new and better skills, to help improve the company I work for. EDUCATION: Western Governors UniversityBachelor of Science Major: NetworkGraduation Date: March 2017 AdministrationIvy Technical CollegeAssociate of Applied Science Major: ComputerGraduation Date: May 2014 NetworkingCERTIFICATIONS: Project+, CLA+ Proficient,MCP, Windows Server 2012R2 Solutions, A+, Modern Operating Systems WORK EXPERINCE:OrthoAllianceMuncie, INJob Title: Service Desk IIDate: January 2024  Present Escalation point for Level 1 technicians Deskside and remote support for 7 offices across Indiana Exchange and Office 365 advanced troubleshooting and configuration Hardware and Software support for all equipment PCI and HIPPA compliance maintenanceComputer Warriors IT SupportWilmington, NCJob Title: Level 3 Service TechnicianDate: July 2022  December 2023 Primary escalation point for Level 1 and 2 Technicians Office 365 administration and management Server maintenance and administration VMware and HyperV virtual environment support and setup VOIP Systems administrator Sharepoint engineering and deployment Maintenance and troubleshooting of whole office IT infrastructure for over 200 companies PCI and HIPPA compliance maintenanceeKeeper SystemsYorktown, INJob Title: System AnalystDate: January 2020  July 2022 Provide complete support for over 40 clients across central Indiana. Including their hardware, software and cisco phone systems Manage and maintain Active Directory, DHCP, DNS and Group Policies in multiple complex environments Setup, maintenance, and monitoring of servers, switches, firewalls and routers. Creation of Powershell scripts for automating tasks Riverview HealthNoblesville, INJob Title: Help Desk TechnicianDate: January 2018  January 2020 Provide tier 1,2 and 3 support for Hospital and off-site locations, over the phone and deskside Build and setup new computer equipment utilizing Microsoft SCCM Manage and create Active Directory accounts Manage and track customer tickets through online ticketing system. Community HealthKokomo, INJob Title: Information Systems IIDate: September 2015  December 2017 Repair, manage, and maintain PCs for all Community locations assigned Provide tier two support for all non-medical hospital equipment Prepare new Community facilities for transition to Community Epic EMR systems Prepare and setup new employees computer systems and provide training as neededObstetrics and Gynecology of IndianaCarmel, INJob Title: IT Support SpecialistDate: January 13  September 2015 Manage and maintain 6 locations PCs and other IT devices Serve as level one and two help desk roles Manage new device preparation and old device removal. Managed Virtual Server using VMware