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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE LINKEDIN LINK AVAILABLESENIOR OPERATING EXECUTIVEInnovative thinker with broad-based expertise in operations, finance and business development. Proven ability to quickly analyze key business drivers and develop strategies to grow the bottom line. Results focused and practical Participative Management Professional. Progressive leadership experiences have created a passion for surpassing financial and service objectives by combining world class service delivery, lean operating methods, renewed marketing directions and incentive driven rewards for team achievement. Recognized as a leader who derives genuine pleasure from transforming high-potential staff into outstanding leaders, demonstrating the creativity critical to financial and operational success. Areas of Excellence include:Relationship ManagementHuman Resources ManagementProject ManagementBusiness Systems ManagementFinancial ManagementStrategic PlanningBudget DevelopmentChange ManagementCapacity BuildingProfessional PresentationsFacility ManagementLeading & Developing TeamsQuality Customer ServiceContinuity PlanningProgram Evaluation and AssessmentContract NegotiationsFleet ManagementPROFESSIONAL EXPERIENCEWurzel Builders, Ltd, Austin, TX 2022 - 2024Chief of StaffEnsured operational strategy, practices and initiatives were aligned with the organizations business objectives and supported the organizations growth strategyEstablished & Documented Standard Operating ProceduresImplemented internal monthly e - newsletter On The levelServed as advisor and decision-maker reporting directly to the CEOFostered an atmosphere of trust and cooperation among employeesPlanned and transitioned company to the cloudImplemented a new voice over IP phone systemCentral Texas Food Bank, Austin, TX 2019 - 2022Chief Operations OfficerEnsure operational strategy, practices and initiatives are aligned with the organizations business objectives and support the organizations growth strategyIncreased food distribution 26% over FY20 goalReduced over time hours within Operations by 29%Secured $2.5 million in donationsCOVID-19 Safety Lead during pandemicAdapted to COVID and the rapidly changing environment to ensure food was available to those in needLed the following areas: Facilities, Transportation, Warehouse, Product Recovery, Food Sourcing and a Commercial KitchenHays County Food Bank, San Marcos, TX 2015 - 2019Chief Executive OfficerIncreased fresh produce at public food distributions by 33%Created and Implemented a 3 year strategic plan for organization.Established & Maintained Strategic Relationships with Donors, City & County Government Officials and other service organizations.Created and implemented a comprehensive employee handbook.Updated and realigned employee position descriptions and created organizational chart.Implemented Confidential Information and Intellectual Property Agreement(CIPA) for all employees, protecting organization and work product.Implemented formal Performance Development Process for all employees.Created Service Delivery Report one page snapshot of service delivery to evaluate how the organization is performing.Developed Brand Standards taking ownership for branding in the community.Developed and implemented a monthly e-newsletter Hunger Happens.Improved business performance by streamlining processes and lowering fixed and variable costs, reducing expenses by 20%.Financial Reports streamlined and formatted with the end user in mind.QuickBooks cleaned up all account lines and established a documented chart of accounts.Established and documented all programs including Food Rescue, Food Assistance, Nutrition Education, Resource Assistance, Refuse Recycling and Community Gardens.American Red Cross of Central Texas, Austin, TX 1997 - 2014 Regional Chief Operating Officer (2011 2014)Senior Director of Business Operations (2008 2011) Interim Emergency Services Director (2008 2009)Education & Training Director (2004 2007)Education & Training Manager (2003 2004)Health & Safety Services Director (1998 2003)Community Programs Coordinator (1997 1998)Developed business systems to manage office operations efficiently.Developed and evaluated the effectiveness of business plans and adjusted strategies as necessary to achieve goals.Improved business performance by streamlining processes and lowering fixed and variable costs, consistently reducing expenses.Administered national reporting on service delivery statistics, financial reports, fleet inventory and insurance claims. Managed marketing and sales team. Created project plans to address delivery capacity requirements and assigned and monitored project activities. Developed annual reach and revenue/expense goals.Managed regional fleet including routine maintenance, inspections, mileage reports, vehicle procurement and schedules.Developed and implemented operations network and other business intelligence systems including, but not limited to: unified messaging phone system, integration to accounting center, calendar management, security systems, and email upgrades for more efficient customer service.Managed 10 separate facilities at peak of regional operations.Oversaw front-office operations and provided impeccable customer service.Developed job descriptions for all staff tying all responsibilities to customer service and revenue generation.Effectively managed annual budget planning, resulting in cost-effective operations and reduced expenses.Canvassed potential clients, performed needs analysis, designed training, delivered products, persuaded clients to make a long term commitment to their organization and employees through education and training.Developed and implemented business plans to achieve budgeted revenue and expense goals, consistently kept costs below budget projections and increased revenue by 25%.Conducted market research and competitive analysis to develop and implement relevant and competitive training programs to meet community needs. American Red Cross, Oswego County Chapter, Oswego, NY 1993 - 1997 Interim Executive Director (1997)Health & Safety Services Director (1993 1997)Marketed and scheduled health and safety courses. Represented Executive Director at speaking engagements and donor events. Managed payroll and accounting system.Developed, maintained and increased chapter volunteer instructor base by 25%.Increased service delivery capacity by 50%.EDUCATIONBachelor of Arts, History & American StudiesState University of New York College at Oswego - Oswego, NY CERTIFICATIONS & AWARDSOSHA 30-hr General Industry - PHONE NUMBER AVAILABLETexas Food Manager, certification number: TX-165302, expires 2/10/2026 Notary Public, Texas, valid until 2027American Red CrossNortheast Region Award for Most Outstanding Performance in Capacity Building.Health & Safety Services AwardPartnership Award for Cooperative Work Between Paid and Volunteer StaffTiffany Award for Employee ExcellenceCOMMUNITY INVOLVEMENTThe Village of San MarcosCentral Texas VOADPlanning & Zoning Commission, City of KyleSan Marcos Police Department VolunteerHays-Caldwell Womens CenterSafe Kids Austin CoalitionCity of Austin Parks and Recreation Department Aquatics Advisory BoardHays Youth Soccer AssociationCapital Area Youth Soccer AssociationDSHS Preparedness Coordinating CouncilFuentes Elementary PTOCentral Texas Water Safety Coalition |
