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Click here or scroll down to respond to this candidateMCCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Dayton, OH Street Address
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.Appointment SchedulingProduct KnowledgeComplaint resolutionConsultative SalesCall ManagementPaperwork ProcessingData EntryAccount updatingSchedulingInbound and Outbound CallingProfessional telephone demeanorMicrosoft ExcelTyping 45 WPMMedical terminology knowledgeComputer ProciencyQuality ControlIconma Temp Service Dayton, OHCentral Scheduler01/2024 - 03/2024Scheduled patient appointments and maintained appointment records. Answered phone calls in a professional manner while providing excellent customer service.Assisted with scheduling referrals and prior authorizations. Provided clerical support to the medical sta including ling, photocopying, faxing, and scanning documents.United Healthcare Group Dayton, OhioCustomer Service Representative10/2022 - 05/2023Answered customer inquiries and provided accurate information regarding health insurance and services.Maintained detailed records of customer interactions, transactions and comments for future reference.Resolved complex problems by working with other departments to provide solutions that meet customer needs.Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. Answered inbound calls, chats and emails to facilitate customer service. Developed strong customer relationships to encourage repeat business. De-escalated problematic customer concerns, maintaining calm, friendly demeanor.Informed customers about billing procedures, processed payments, and provided payment option setup assistance.Used approved scripts to de-escalate angry customers during telephone interactions.Provided excellent customer service to resolve customer complaints in a timely manner.SummarySkillsExperienceAPS Materials Dayton, OhioProduct Inspector/ Production TeamMember05/2019 - 03/2022Inspected and tested incoming materials to ensure compliance with quality standards.Veried accuracy of product specications, drawings, and measurements. Reported any discrepancies or defects in products to supervisors. Analyzed test results and documented ndings according to company guidelines.Maintained records of inspection activities and generated reports as required.Performed calibrations and adjustments to equipment used in the inspection process.Monitored production processes for conformity to safety regulations and quality standards.Evaluated new components, materials, and technologies for use in product inspections.Assisted in training new personnel on proper methods of conducting product inspections.Appalachian Regional Hospital Beckley,West VirginiaUnit Clerk/Lead CSR07/2010 - 03/2019Ordered oce supplies, equipment, and other materials as needed. Scheduled appointments for patients and coordinated transportation services when necessary.Monitored faxes and emails for incoming orders or requests from physicians or other healthcare professionals.Checked-in patients upon arrival at the facility, collected copays, veried insurance cards.Prepared discharge summaries following completion of a patient's stay in the facility.Reviewed medical records for completeness prior to release or transfer of les.Assisted in maintaining inventory levels of medical supplies in assigned areas.Acted as liaison between patients and family members and healthcare providers.Assisted in the preparation of patient charts and medical records. Greeted patients, answered phone calls, and provided general information to visitors.Veried insurance coverage for incoming patients.Performed data entry into an electronic health record system. Maintained condentiality of all patient information. Provided support to physicians and nursing sta with administrative tasks.Organized and maintained ling systems for patient records. Assisted nursing and medical sta in clerical duties to support patient care. Demonstrated knowledge in medical terminology to accurately transcribe physician orders.Dermatology Centers Beaver, WVMedical Oce Receptionist01/2007 - 05/2010Greeted patients and visitors in person or on the telephone, answering or referring inquiries.Provided information to patients regarding appointment scheduling, oce hours, billing, and insurance policies.Scheduled patient appointments, collected co-pays and veried insurance coverage.Entered patient information into electronic medical record system. Veried patient demographic and insurance information at each visit. Assisted with check-in, check-out procedures for all incoming, outgoing patients.Prepared charts for upcoming appointments; updated existing charts with current information as needed.Maintained ling systems for patient records and other documents as required by HIPAA regulations.Responded to messages from physicians, nurses and other healthcare sta in a timely manner.Answered multi-line phone system; directed calls accordingly to appropriate personnel or department.Kept up with new developments in medical coding changes and requirements.Gathered patient records for provider.Scheduled appointments by telephone or in person.Woodrow Wilson High School Beckley, WVHigh School Diploma06/1993Education and Training |
