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Candidate's Name
EMAIL AVAILABLEPHONE NUMBER AVAILABLECurrent AddressStreet Address  Glenwood DriveRockford, IL Street Address
EDUCATION:Southern Illinois University: Carbondale, ILMasters of Science AugAug 2010  May 2012Howard University, Washington, D.C.Bachelors of ArtsAug 2006May 2010EXPERIENCE:05-2024---08/2024 Customer Advocate: Blue Cross Blue Shield Rockford, ILAssisted members and medical professionals review benefits in insuranceAttended mandatory meetings and trainingsReceived inbound calls and made outbound to members when needed.8/20158/2023 Bankruptcy Analyst: American Honda Finance Corp Irving TXCommunicated with attorneys and bankruptcy courts regarding legal mattersAssisted internal local council with Motion being draftedAdvised colleagues and customers of Orders grantedPerformed managerial meetings to update office of policy and procedure changes2/2013  8/ 2015 Marketing Representative, Irving TxAdvised Dealers of customers account statusesServed as liaison for customer and dealers for market trends and changesHandled inbound and outbound calls for customer and dealers6-08-08/08 Direct Service Provider, Frances House, Rockford, ILPerformed daily tasks for the developmentally disabled;Attended associate meetings; and other assigned duties.01/0608/06 Certified Nursing Assistant, Northwoods Care Centre, Belvedere ILCared for geriatrics for daily necessities including vitals measurements and mealsAssisted Head Nurses05/08-08/08 Supervisor/Customer Service Desk Attendant, Kroger, Rockford, IL.05/07-08/07 Handled Customer Service Desk operations and customer complaints; 05/04-08/06 Supervised sales floor activities; Attended associate meetings; and other assigned duties.8/20061/2007 Heads Up TutorSupervised class of ten with After-school activesOffered tutoring to students attending Martin Luther King, Jr ElementaryDesigned literacy programs and activities to help increase 5th and 6th grade students comprehensionSKILLS: Knowledge of Mac, PC; Adobe Photoshop; Final Cut; Final Draft, General