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S T E P H A N G. E D W A R D SPHONE: PHONE NUMBER AVAILABLEE-MAIL EMAIL AVAILABLEPROFILE:Results driven executive leader; adept at effective communication; cross-functional planning, able to develop and motivate others to perform at maximum potential; project manager, exceptional organizational and planning skills, flexible; enjoys new challenges; process-orientated; proficient in project management agile methodologiesCORE COMPENTENCIES: ERP/CRM: SAP, Oracle, Siebel, Salesforce Project management: PM Certified; Agile, SCRUM, Azure, DevOps, MS Project Performance Management: target achievement +20%; executional excellence vs benchmark/timelines; ensuring execution aligns with corporate direction Commercial Planning: Resource planning; annual strategic projections for business expansion Process Development: collaborating to turn business ideas into operating functionality Visualization/Intelligence Tools: Power BI; Qlikview; Cognos; SQL database, MS Excel CAREER DEVELOPMENTJT International USA, Sales Operations Manager: December 2017  Current Sales Force Activity Planning and Communications o Multi state field sales force expansion planning (OPEX/Planning & Execution) o Development of KPIs and sales incentive bonus structure built to incentivize executional excellenceo Cross- functional sales period coordination of promotional activities o Development of promotional planning strategies and resource allocation Software Project Managemento Ensuring synergy between the business and technical aspects of JTI applicationsDevelopment of business requirements; validation; implementationExternal vendor managemento Responsible for the deployment of new software systems including mobile applications for 140+ userso Customer Relations Systems management (Oracle/Siebel, Power BI & SAP) o On-site project assignment based in Sao Paulo, Brazil responsible for developing processes which help identify ideal investment proposals as aligned with sales strategies Sales Team Managemento Responsible for managing a growing team which virtually services 8,000+ retail storesEnsuring business continuity and volume growtho Team responsible for cold-calling perspective new accounts and selling programs o Strategic and organizational planning; development of operating guidelines and proceduresOperations Planning/CRM Manager: June 2013  November 2017 Responsible for the development of field sales force communications; programs and initiatives (cycle driven). Accountable for the management of the global JTI SFA tool; working to ensure the organization meets its goals and targets by having a system support the business needs. Sales Force KPI development and reportingo Key stakeholder in the identification of field sales force objectives which drive the annual plan targeto +12,000 new distribution points opened since 2013 to support volume growth and market presence Annual Strategy and Planningo Development of an 18-month key account plan, targeted with growing 110 million sticks over prior year which help drive market OCC Program Development and Supporto Launch of new retail merchandising program aimed at driving volume in lower performing storeso Volume Performance Program designed to drive achievement of ASP objectives as well as motivate and reward the field sales force Field Sales Force Cycle Communicationso Development distribution plan-targeting specific accounts to support distribution and drive volume for new product categoryo Field Sales Force training facilitation of new product category launch-hookah tobacco o Creation of cycle-based initiatives including retail surveys and retail promotion details Trade Marketing Excellence Business Leado Ensuring synergy between the business and technical aspects of JTI o Responsible for the transition of the current local market SFA application to the global JTI TME systemo Strategic Planning  identification, segmentation, phasing, and allocation of resources for the Accelerated Growth InitiativeOperations Support Manager: January 2009  May 2013 Managed the supply chain team while providing key support in several areas including reporting and analysis and Field Sales Force system development and maintenance Order Desk Managemento Managed the order processing and billing of 3,600 purchase order annually Analysis and Reporting (Retail/Direct Customer) Wholesale Program Managemento Oversaw the fulfilment of $1.1 million dollars in payments for the direct account purchasing program S.T.A.R.S. (Sales Territory and Resource System) Functional Team o Key contact for end user support of the S.T.A.R.S. system which is a key driver for market performance and field sales force productivity Brand Introduction Support-2010o Assisted in the development of the Go-To-Market launch strategy for the new price fighter brand WINGS, 200 thousand sticks annuallyo Presented the reporting and analysis processes in support of the product launch at the National Sales ConferencePROFESSIONAL DEVELOPMENT: Technical Project Management 2016 AMA Strategic Planning 2015 AMA Project Management 2014 Americas Trade Marketing Excellence Conference, Amsterdam 2013 o Knowledge and best practice sharing of key functionality from multiple market using CRM systems JTI C.A.R.E. Nominee (Celebrating Americas Region Employees), 2013 o Nominated by colleagues for living the JTI Values: Enterprising, Open and Challenging JTI USA Leadership I-III 2013-15 AMA- The Voice of Leadership, 2010 AMA- Making the Transition, 2009 AMA- Leadership Skills for Supervisors, 2009 SAP Power User Training (O2C & F2S-IM), Canada 2004 o Off-site assignment to develop and implement the global JTI system, SAP Microsoft Power Business IntelligenceEDUCATION/CERTIFICATION: MBA Business Certification, Rutgers University, Newark, NJ Project Management Certification- Agile and SCRUM Master, WPU, Wayne, NJ Bachelor of Science in Management (currently matriculating) Felician College, Lodi NJ High School Diploma, June 1999 Hampton high school, Hampton, VA REFERENCES: Personal and Professional references available upon request