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Professional SummaryI am a highly organized and detail-oriented Pharmacy Technician with 5+ years of experience in retail, mail order, remote, compounding, and fast paced settings. I possess a deep understanding of medication distribution processes, including phone handling, prescription filling, and customer service.Work HistoryAdecco - Pharmacy TechnicianGilbert az07/2024 - CurrentBartending academy - StudentTempe AZ06/2023 - 08/2023Him &hers - Pharmacy TechnicianGilbert az08/2023 - 04/2024Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication- specific issues.Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing. Stocked, labeled, and inventoried medication to keep accurate records. Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.Coordinated verification and filling of more than 350+ daily prescriptions in high-volume mail order pharmacy environment. Mixology courses Hands on training no booksParticipated in seminar classes with enthusiasm and respect towards fellow students.Brought new perspectives to classroom discussions with materials found during independent research.Participated in lecture classes and asked compelling questions to further solidify learning.EMAIL AVAILABLEPHONE NUMBER AVAILABLELaveen, AZ 85339Skills HIPAA Processing payments Medication dispensing Typing medication labels Responsible alcohol service Creative mixology Beverage preparation Cash register operation Liquor, beer and wine knowledge Highly reliableEducationCurrentArizona State Board of PharmacyMesa AZArizona State and PTCB CertifiedPharmacy Technician PTCB Pharmacytechnician License: Pharmacy01/2021Maricopa Beauty CollegeAvondale, AZCosmetology01/2005Hartnell Community CollegeSalinas, CANon Graduate : Nursing 040965 Continuing educationExpress Scripts - Pharmacy TechnicianTempe, AZ02/2017 - 03/2021Walmart - Pharmacy TechnicianTempe, AZ05/2015 - 08/2015A- line staffing - Certified Pharmacy TechnicianRestocked pharmacy shelves with current merchandise to drive consistent peripheral sales.Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy. Counted and labeled prescriptions with correct item and quantity. Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.Maintained proper drug storage procedures, registries, and records for controlled drugs.Counted, measured and compounded medications following standard procedures. Managed opening and closing duties for pharmacy. Resolved third-party billing, computer system and customer service issues.Coordinated verification and filling of more than 350+ daily prescriptions in high-volume pharmacy environment.Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.Maintained proper drug storage procedures, registries, and records for controlled drugs.Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items. Stocked, labeled, and inventoried medication to keep accurate records. Communicated with prescribers to verify medication dosages, refill authorizations, and patient information. Collected co-payments or full payments from customers. Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.Communicated directly with doctors offices via telephone, fax and email.08/2014Allied Business SchoolsCalifornia laguna hillsDiploma: Pharmacy Technician01/2005Internation Christian SchoolKoreaDiploma: High School nursing program Continuing education in collegeCompleted professional developmentin collegeCompleted professional developmentin high school diploma Awarded ValedictorianCertifications PTCB State Board of pharmacy Arizona Food Handlers Card state board liquor licensedYoungtown, AZ04/2015 - 04/2015Walgreens INC - Pharmacy TechnicianTempe, AZ11/2014 - 12/2014A-line Staffing - Pharmacy Trainee Assistant10/2014 - 10/2014Twin Peaks Restaurant - Food Service attendantCedar Park, TX01/2009 - 02/2010 Womens international PharmacyCommunicated with prescribers to verify medication dosages, refill authorizations, and patient information.Counted, measured and compounded medications following standard procedures.Learned semi-skilled and advanced work by shadowing experienced workers.Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.Streamlined prescription processing with accurate data entry and verification of patient information.Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.Enhanced patient satisfaction by providing exceptional customer service and accurate medication dispensing.Maintained up-to-date knowledge on pharmaceutical products through continuous learning opportunities such as workshops and seminars.Demonstrated proficiency in using pharmacy software programs for prescription processing and data management, increasing overall efficiency.Resolved non-routine issues like third-party billing, computer system, and customer service issues.Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.Increased positive feedback from customers through attentive listening and prompt resolution of complaints or concerns.Promoted special menu items to customers, increasing sales revenue for targeted dishes or beverages.Answered guests' questions about menu items and helped make selections.Maintained a clean and sanitary dining environment for patrons, ensuring adherence to health and safety standards.Golds Gym - Front desk ClerkCedar Park, TX01/2009 - 02/2010Carolines Ladies Apparel - Retail Sales RepKilleen, TX05/2008 - 07/2008Camp Humphreys - Customer Service AssociateSouth Korea06/1998 - 07/2005Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.Used internal software to process reservations, check-ins and check- outs.Answered multi-line phone system and transferred callers to appropriate department or staff member.Communicated effectively with management on daily occurrences or potential issues affecting hotel operations or guest experiences.Increased sales and customer satisfaction through personalized servicing. Located merchandise across various stores to address customer needs. Folded and arranged merchandise in attractive displays to drive sales. Assisted customers with locating and choosing merchandise in store departments.Increased store revenue by consistently meeting and exceeding sales targets through effective upselling techniques.Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.Offered advice and assistance to customers, paying attention to special needs or wants.Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.LanguagesKorean:Full Professional |
