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Candidate's Name , US 75052PHONE NUMBER AVAILABLEEMAIL AVAILABLEmSUMMARYMy career objective is to obtain achallenging position that will best fitthe skills I have acquired fromserving in the U.S. Army Reservesas an automated logistics specialistas well as a customer servicespecialist. I would like to use mydiverse skills and abilities in an anycapacity to contribute to thecompany's advantage.I am a dedicated Customer ServiceSpecialist providing skills toprioritize and multi-task in afast-paced working environment. Isuccessfully work as part of a teamto reach personal and businessgoals. I'm known for successfullyhandling escalated customersupport issues.SKILLS Proficient inMS Office Suite (Word,PowerPoint and Excel)Strong communication andinterpersonal skillsProfessional and courteoustelephone and face to faceetiquette Answer multiple phone lines,Andreka C.JohnsonEXPERIENCEJune 2019 - CurrentCaregiver Florence Merrell Lawton, OKMay 2017 - May 2019Customer Service Representative and Appointment Se Centralized Showing Service Inc. Euless, TXDecember 2011 - February 2016Customer Service Professional H & R Block Hurst, TX August 2013 - January 2014Logistics Analyst Flextronics Fort Worth, TXMonitored vital signs and medication use, documenting variances and concerning responses. Improved patient outlook and daily living through compassionate care. Laundered clothing and bedding to prevent infection. Observed patients for changes in physical, emotional, mental or behavioral condition and injuries. Supported bathing, dressing and personal care needs. Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.Aided with mobility and independence for disabled individuals and continually monitored safety. Assisted with meal planning to meet nutritional plans. Maintained clean and well-organized environment for client happiness and safety. Consulted with customers to resolve service and billing issues. Set up and activated customer accounts.Escalated customer concerns, issues and requirements to supervisors for immediate rectification. Exceeded company productivity standards on consistent basis. Trained new hires on products and services, best practices and protocols to reduce process gaps.De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Made outbound calls to obtain account information. Answered inbound calls, chats and emails to facilitate customer service. Delivered fast, friendly and knowledgeable service for routine questions and service complaints.Maximized customer satisfaction by handling customer email and telephone interactions.Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.scanning, faxing and recordsmanagementAbility to work in a fast pacedenvironmentOrganized and detail-oriented,knack for understandingprocedures and logistics quickly Type 40 wpm LiveChat Messaging Patient and Empathetic Remote Office Availability Creative Problem Solving Customer Service Excellence Customer Account ManagementCalm and Professional UnderPressure Issue and Complaint Resolution Data Entry and Maintenance Understanding Customer NeedsSeptember 2007 - January 2013Automated Logistics Specialist U.S. Army Reserves Fort Worth, TX September 2002 - August 2007Customer Service Specialist American Health Benefits, Inc. Farmers Branch, TXI workedtowards the enhancement of product workflow by analyzing and developing logistical plans that affectedproduction, distribution, and inventoryI createdand reviewedprocedures for distribution and inventory management to maximize customer satisfaction and minimize costWhile at Flextronics, I was able to share my knowledge of commonly-used logistic concepts that I learned while serving in the U.SArmy Reserves and also increase my knowledge of warehouse practices and procedures at FlextronicsI supervised over one hundred employees in a high turnover rate company.Established and maintained stock records and other documents such as inventory, material control, accounting and supply recordsReviewed and verified quantities received against bill of contracts, purchase requests and shipping documents Simplified and standardize the collection and use of maintenance data Raised the quality and accuracy of performance, cost and parts data through improved maintenance managementThe following are skills I learned during my time as an Automated Logistics Specialist Stock control and accounting procedures Procedures for shipping, receiving, storing and issuing stock Movement, storage and maintenance of ammunition Procedures for handling medical and food supplies Explained benefits, features and recommendations to maximize client retention.Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.Assisted customers with making payments or establishing payment plans to bring accounts current.Helped customers open accounts, make deposits, update information and carry out range of routine actions. Improved customer service wait times to mitigate complaints. EDUCATION AND TRAININGJanuary 2011Certification Organizational LeadershipWarrior Leadership Course, Fort Dix, NJTwo week long leadership course that trains Specialist, Corporals and Sergeants in the fundamentals of leadership. Course instructional doctrine focused on teaching junior enlisted Soldiers leadership, training and war fighting skills.January 2010Certification Combat Life Saving CourseUnited States Army Reserves, Fort Worth, TXMay 2001High School DiplomaRider High School, Wichita Falls, TXSome College (No Degree) Human Services Resource Management Kaplan University, Online120 credit hours completed Completed coursework in CPR, hypothermia and communication skills Ranked in Top 10% of class Early Graduate Scholarship Recipient Graduated a year earlyCompleted coursework in Sociology, Comp. 1 and Interpersonal Communication.REFERENCES Carlos Merrell PHONE NUMBER AVAILABLE Stephanie Johnson PHONE NUMBER AVAILABLE Thomas Long PHONE NUMBER AVAILABLE/pre>