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Click here or scroll down to respond to this candidateCandidate's Name
Street Address
EMAIL AVAILABLE PHONE NUMBER AVAILABLECandidate's Name LinkedInSecret/TS (out of scope)Code Plus, (June 2023 - Present)Title: Technical Support Analyst IAnnual Salary: $66KManager: Anissa DomallyAssists both remote and on-site associates with both hardware and software needs via Microsoft Office, 365Submits incident tickets daily via Service Now Ticket Tracking SystemTroubleshoots Remote Access System (Cisco VPN/Zscaler ZPA)Installs and configures both local and network devices (Workstations, Printers and Scanners)Manages user access and monitors Windows services while maintaining the security and stability of the Windows server platform Assists both off-site and on-site associates with both hardware and software needs via Microsoft Office, 365Puyenpa Technologies LLC, (December 2022 June 2023)Title: Technical Support Analyst IAnnual Salary: $66KManager: Anissa DomallyAssists both off-site and on-site associates with both hardware and software needs via Microsoft Office, 365Submits incident tickets daily via Service Now Ticket Tracking SystemTroubleshoots Remote Access System (VPN)Installs and configures both local and network devices (Workstations, Printers and Scanners)Manages user access and monitors Windows services while maintaining the security and stability of the Windows server platform Assists both off-site and on-site associates with both hardware and software needs via Microsoft Office, 365Archwell Solutions, LLC (August 2020 October 2022)Title: Technical Support Analyst (Remote)Annual Salary: $65KManager: Eric Zilg Office: (856) 242-3747Assists off-site associates with both hardware and software needs via Microsoft Office, 365/Windows native network environment.Administers LAN Accounts in Microsoft Active Directory Server/Windows 2003 Server(CONTD)Performs upgrades and general maintenance on hardware and softwareSubmits incident tickets monthly via Service Now Ticket Tracking SystemTroubleshoots Remote Access System (VPN)Installs and configures both local and network devices (Workstations, Printers and Scanners)Manages user access and monitors Windows services while maintaining the security and stability of the Windows server platformInformation Innovators Inc./Salient CRGT (February 2015 August 2020)Title: Senior Field Service Engineer (System Administrator)Annual Salary: $75KManager: Micheal Bellinghoven Desk: (202) 272-1371 Cell: (202) 277-9255Assisted 100 users off-site hardware and software needs in Windows 2008/Windows native network environment.Administered and maintained new LAN Accounts in Active Directory Server Windows 2000/Windows 2003 ServerPerformed monthly data back-up via onsite network serverConfigured and tested laptops for Remote Access System (VPN)Installed and configured both local and network devices (Workstations, Printers and Scanners)Performed setup and configured handheld devices (Broadband Modems/Mobile Phones)Disseminated any and all vital IT communications to the internal customers and provided technical training to ensure user proficiencyMindbank Technologies Inc. (December 2011 February 2015)Title: Desk Support Management (System Administrator)Annual Salary: $65KManager: Micheal Bellinghoven Desk: (202) 272-1371 Cell: (202) 277-9255Assisted users onsite and offsite with both hardware and software needs in Windows native environmentAdministered and modified LAN Accounts in Active Directory Server Windows 2000/Windows 2003Performed monthly data back-up via onsite network serverInstalled and configured both local and network devices (Workstations, Printers and Scanners)Performed setup and configured handheld devices (Broadband Modems/Tethering Phones)Disseminated any and all vital IT communications to the internal customersStrayer University, Woodbridge, VA (2001 to 2005)Computer Information SystemsLiming I.T. Training Center, Woodbridge VA 2000 MCSESystem Engineer NetworksInformation technology professional experienced in assessing program effectiveness and functional workflows and solving complex IT issues. In-depth knowledge of Microsoft Windows Operating System, to include server setup, deployment, and maintence. Extraordinary customer service skills, and proven ability to provide customer/client service resolution. Highly organized and task-motivated, and can perform successfully both on independent tasks and within in a team. Experienced in negotiating and supporting management, and consistently ensures proper implementation of technology, user proficiency, and product improvement.INFORMATION TECHNOLOGY SKILLSCloud TechnologiesZscaler, Microsoft (Azure), Cisco AnyConnectMulti-Factor Authentication Methods, Windows Native Network EnvironmentsPlatforms: Microsoft Windows Operating System and Microsoft Office 365Microsoft Server NT, 2013 Microsoft with Active Directory, Microsoft Exchange ServerService Now Ticket Tracking SystemBackup Exec Storage System Backup |
