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Click here or scroll down to respond to this candidateCandidate's Name
Brooklyn, NY Street Address
P:PHONE NUMBER AVAILABLE E:EMAIL AVAILABLEProfessional SummaryCustomer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.SkillsActive ListeningExecutive Management SupportStock ManagementPromotional SupportOrder ProcessingDocument ControlTime ManagementProduct and Service SalesSocial PerceptivenessCash Register OperationMoney HandlingStocking and ReplenishingWork History11/2018 to 02/2023FacilitatorTemPositions NYCollected data on program efficacy through data analysis and implemented solutions for improvement.Delivered upbeat and interesting presentations to promote customer impulse buying and enhance loyalty.Developed and implemented organizational systems to better manage training documentation and progress reporting.Brought in projects on-time and under-budget by effectively handling routine and complex issues.05/2016 to 02/2017Sales AssociateJCPenney NYRotated stock and restocked shelves to maintain product availability and store appearance.Prepared merchandise for sales floor by pricing or tagging.Managed returns, exchanges and refunds in accordance with store policy.Answered customer questions about sizing, accessories, and merchandise care.01/2015 to 12/2015Sales AssociateMacy's NYAssessed customer needs and utilized suggestive selling techniques to drive sales.Engaged with customers to effectively build rapport and lasting relationships.Educated clients on current promotional offerings and products using persuasive selling tactics.Generated new sales leads to achieve and exceed monthly sales goals.01/2014 to 12/2014Sales AssociateBurlington Coat Factory NYWorked to meet or exceed special targets for credit card applications, special donations and specific product promotions.Conducted product demonstrations to highlight features and redirect objections to positive aspects.Monitored customers for signs of security concerns and escalated issues to management.Recommended complementary purchases to customers, increasing revenue.04/2009 to 04/2014Sales AssociateCentury 21 NYWrapped, boxed and weighed bakery department products.Monitored customers for signs of security concerns and escalated issues to management.Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.Used in-store system to locate inventory and place special orders for customers.02/2008 to 04/2009CashierUnited Nations Gift Centre NYBuilt relationships with customers to encourage repeat business.Greeted customers entering store and responded promptly to customer needs.Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.Worked flexible schedule and extra shifts to meet business needs.Education2004High School DiplomaErasmus Hall High School - Brooklyn, NYCertificationsCertified Bus Matron.CPR Certified.#HRJ#be6fc998-9487-4d5e-87d8-3ec447350886# |
