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Candidate's Name
Street Address  Windward WayLouisville, KY Street Address
Phone PHONE NUMBER AVAILABLEEMAIL AVAILABLEObjectiveSecure a responsible career while utilizing my training and skills which contributes to the success of the company. Passionate about improving the quality of life through unsurpassed care and service. Employ my experience and studies of psychology to empower individuals within an organization to achieve their goals.Employment HistoryAssistant Store Manager II Louisville, KYGoodwill Industries of Kentucky 5/23 CurrentResponsible for daily sales and operations of store location. Ensure a high level of customer satisfaction by providing personalized service and client appreciation events. Managing the sales floor and supervising employees to complete the task and goals every day. Following proper procedures for managing the store, opening and closing operation and everyday task. Accomplishments taking the store from a target store back to a star high volume store. Bringing the right team and by giving them the right training with the organization and reliable management plans. Managing customer product relations, including return and exchanges, and answering any questions regarding return policy.Dispatcher Louisville, KYAdvent Communications 6/2010-7/2013Handling a multi-line phone and instant messaging system to assist with fortytechnicians within cable, phone and Internet installations. On demand scheduling forcustomers with trouble issues with services or scheduling installation appointments.Proficient with Icoms software, which provides capabilities to, assists with customersequipment and any communication services a customer may have. Responsible fortechnicians meeting time frames using Work Assure software as well as delegating workto other technicians to make the necessary scheduled time frames for customers. Otherresponsibilities include managing emails from Insight supervisors for any escalationproblems as well as running reports for time window compliances and technician stats.Accounts Payable Specialist Jeffersonville, INThe Travel Authority 12/2007-03/2010Responsible for processing all accounts payable for forty-one branches and the allocation of checks. Complete monthly bank reconciliation: Import general journal ledger entries and compile bi-weekly payroll entries for over three hundred employees. Print, review, and allocate monthly financials, which include income / expense statements, balance sheets, and cash disbursements. Maintain and process American Express Travelers Cheques, Gift cards and Euro cards purchases through foreign currency and reconcile bank book, as well as keeping track of inventory for all branches. Acquired accounts receivable for sick leave and vacation. Worked with customers within phone Q to answer or resolve any issues that may arise.Accounts Receivable Specialist Louisville, KYParagon Management Group 05/2006-10/2007Entered daily cash applications for over 2600 clients; made numerous deposits for lock box security through several different banks; handled all monthly automatic withdrawals of customer funds through on-line banking systems. Worked with four different on-line banking systems; set up bank accounts for new clients. Handled bi-monthly collections for thirty-nine properties; facilitated with clients' payment plans, worked with attorneys on establishing liens and foreclosures on delinquent properties. Invoiced accounts monthly, quarterly and yearly for maintenance or association dues; applied late monthly fees; managed closings with closing attorneys for current or past dues on properties. Published and illustrated monthly and quarterly newsletters through PowerPoint; delegated any client mailings. Distributed proposals and marketing information for new clients; answered a multi-line phone system.Aircraft Dispatcher Sellersburg, INAircraft Specialists, Inc 12/2002-02/2006On demand scheduling and dispatching, charter flights, both domestic and international. Arranged ground transportation, catering, hotel accommodations, and any other services needed for flight crews, or customers. On call 24-hour shifts, for dispatching and coordinating medical transport, and organ transplant teams. Knowledge of computer software used for flight dispatching, quoting flights, weather briefings, and logistic support. Maintaining employee schedules. Accounts receivable and payable, working with Windows XP, Microsoft Excel, Word, and 4D Accounting Software.EducationUniversity of Phoenix Associate DegreeCourse of Study PsychologyAssociates of ArtReceived Associates of Arts degree on July 31, 2010. GPA 3.80Completed and now certified KY Adult Peer Support Specialist on August 16, 2023 Completed and received a certificate for the Anti-Money Laundering program in July 2008.References Available on Request