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Click here or scroll down to respond to this candidateCandidate's Name
Customer Service/ Sales AssociateHudson, FL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEHardworking customer service and sales associate successful at using product knowledge and exceptional customer service skills to increase guest retention and upsell. Focused on greeting customers at entrance and making them feel welcome. I respond quickly to all inquiries professionally and will look up any information that I may not know. I am self-motivated, willing to work as a team player and eager to learn.Authorized to work in the US for any employerWork ExperienceTelemarketing Representative for surveysCentral marketing Incorporated - Hudson, FLMay 2022 to Present Cold call customers on the phone Promptly read the script necessary on the computer and keep the customer engaged during the survey Type any information that is required when asked an open ended question Keep detailed notes of customers phone numbersCustomer Service/Sales Associate/CashierWassabi smoke shop - Spring Hill, FLApril 2020 to May 2022 Key holder to open and close store. Count registers in the morning and at end of shift. Great customers as they enter the store and check IDs. Advise any customers in regards to any questions about merchandise or products. Keep track of inventory needed. Contact vendors and place orders needed for each vendor. when product arrives go over invoice to assure all items are there and the quantity is correct. File invoices according Keep store clean and professional looking at all times. familiar with QuickBooks desktop 19 Proficient working with POS Countdown drawer at end of shift print out all receipts necessary to provide to owners and have drawer money ready for next shift.Hair StylistSupercuts Nature Coast Commons - springhill flAugust 2019 to March 2020Count drawer for the day Enter any call ahead appointments Greet clients and enter data in system Proceed with introductions and provide consult Seat and cape client Complete shampoo and haircut Highlights Color glaze Root touch-up Wash all towels and implements Clean all combs and brushes with soap and barbicide Sweep and keep my station clean and professional. Use product knowledge to help provide any information that would be key to selling any products to the clientCustomer Service RepresentativeWassabi Smoke Shop - Hudson, FLMarch 2012 to October 2016 Earned management trust by serving as key holder, responsibly opening and closing store. Greet customers in a welcoming manner Answered product questions with up-to-date knowledge of sales and store promotions Ensured superior customer experience by addressing customer concerns, and resolving problems on the spot. Maintained cleanliness and presentation of business Monitored cash drawers for opening and closing Full knowledge in computer system (Intuit)POSVeterinary AssistantSPCA Suncoast - Port Richey, FLMarch 2012 to December 2013 Clean out all animal cages Provide clean and dry blankets Feed and water the animals Great potential adopters when entering the kitty Cabana Introduce each potential adopter to the cats I believed would be a great fit for them considering their personalities and what the client was looking for Keep detailed notes on each Kitty room Provide any information regarding the cat's health to the veterinary technician on staff I would also do meet and greets with potential adopters that had other animals in their home Once the animal was adopted I would then do paperwork necessary to get them their forever home and collect them with a familiar toy or blanket and put them in their carrier to go with their new family. Data Entry Clerk/ clean up crewGit R Done contracting - Odessa, FLJune 2008 to April 2009 Go to foreclosed homes and clean out anything that was left behind Clean appliances Clean entire house Take before and after picturesFront Desk ReceptionistMarchman technical education center - New Port Richey, FL February 2005 to June 2005 Answer main phone line Direct any phone calls to correct extensions Greet any customers or potential students upon entrance Take down call back information for coworkers that were unavailable Keep track of an order any office supplies needed Sort out the mail and deliver to co-workers mailboxes Type of memos and send them via email Make copies Fax any paperwork or messages necessary Keep front desk area clean organized and professional EducationCertified veterinarian assistant in VeterinarianAshworth - Georgiana, FLMay 2009 to February 2010High school diploma in EducationRIDGEWOOD HIGH SCHOOL - New Port Richey, FLAugust 2001 to June 2005Skills Microsoft Outlook Pricing Research Communication skills (10+ years) Computer skills (3 years) Problem management (10+ years) Time management (10+ years) Upselling (10+ years) Planograms (1 year) Conflict management (10+ years) Telemarketing Laundry Leadership Pet grooming Retail sales Math Animal handling QuickBooks Veterinary technician experience Vital signs Animal care Veterinary experience Inside sales Veterinary assistant Marketing Kennel experience Customer service POS Dog handling Cold calling Outside sales Animal restraint Hair styling Basic math Data entry Front desk Cash handling Cashiering Cleaning Sales Computer operation Pet care Administrative experience Organizational skills Microsoft Office Stocking Driving Maintenance Food preparation Microsoft Excel Microsoft WordCertifications and LicensesVeterinary Technician CertificationPresentCosmetology LicenseAssessmentsHairstylist Skills Highly ProficientJuly 2020Building and retaining clientele through quality client interactions. Full results: Highly ProficientCustomer Service Highly ProficientJuly 2020Identifying and resolving common customer issuesFull results: Highly ProficientVerbal Communication Highly ProficientJuly 2020Speaking clearly, correctly, and conciselyFull results: Highly ProficientCustomer Focus & Orientation ProficientMay 2020Responding to customer situations with sensitivity Full results: ProficientFront Desk Agent (Hotel) ProficientJuly 2020Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: ProficientInside Sales Highly ProficientJuly 2020Understanding and responding appropriately in sales scenarios, and performing common sales calculationsFull results: Highly ProficientCall Center Customer Service FamiliarJuly 2020Applying customer service skills in a call center setting. Full results: FamiliarCRM Skills with Salesforce CompletedJuly 2020Knowledge of Salesforce objects, fields, and processes. Full results: CompletedSales: Influence & Negotiation ProficientJuly 2020Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.Full results: ProficientCustomer Service Highly ProficientJuly 2020Identifying and resolving common customer issuesFull results: Highly ProficientAnalyzing Data CompletedJuly 2020Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: CompletedFood Service: Customer Situations ProficientJuly 2020Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting Full results: ProficientMarketing FamiliarJuly 2020Understanding a target audience and how to best communicate with them Full results: FamiliarCustomer Service Highly ProficientJuly 2020Identifying and resolving common customer issuesFull results: Highly ProficientData Entry: Accuracy FamiliarJuly 2020Entering data quickly and accuratelyFull results: FamiliarOutside Sales ProficientJuly 2020Understanding and responding appropriately in sales scenarios, and performing common sales calculationsFull results: ProficientMemorization CompletedJuly 2020Committing product or merchandise information to memory and recalling it at a later time Full results: CompletedIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
