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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLE Federal Way, WA Street Address
Career ObjectiveDedicated and results-oriented professional seeking a role as a Customer Service/Operational Manager. With a proven track record in leading high-performing teams, I aim to leverage my expertise in customer service management and operations to drive efficiency and deliver exceptional customer experiences. Known for my strategic approach to problem-solving and process optimization, I am eager to contribute to the success of the company by ensuring streamlined operations and maintaining a customer-centric focus.WORK EXPERIENCEDOORDASH (2021 - Present)INDEPENDENT DRIVERProficiently leading transportation and delivery operations to fulfill client and business requirements promptly.Conducting thorough reviews of orders to guarantee accuracy and providing exemplary customer service to restaurants and businesses.Proficiency in using GPS systems and navigation apps.Knowledge of local routes and alternative paths to avoid traffic or road closureAbility to plan routes and manage time effectively to meet delivery or transportation deadlines.Familiarity with local and regional geography.Basic understanding of vehicle maintenance and ability to perform routine checks.Ability to navigate unexpected challenges, such as road closures, traffic jams, or inclement weather.Professional communication with clients, passengers, or delivery recipients.Conflict resolution skills in case of disputes or disagreements.SHUTTLE EXPRESS (2014-2021)BUSINESS DEVELOPMENT/OPERATIONS MANAGEMENT/ DISPATCH LIAISON & SALES MANAGERConduct market research to identify business opportunities, trends, and potential clients.Develop and implement business development and operational strategies aligned with the company's goals and objectives.Work on long-term planning to enhance overall organizational growth.Build and maintain strong relationships with clients, understanding their needs and ensuring high satisfaction levels.Act as a key point of contact for clients, addressing concerns and facilitating effective communication.Lead business development initiatives to acquire new clients and expand the customer base.Develop and implement sales strategies to achieve revenue targets.Create compelling business proposals, presentations, and pitches to attract potential clients.Collaborate with the sales team to customize offerings to meet client requirements.Negotiate contracts and agreements with clients, ensuring mutually beneficial terms and conditions.Streamline and optimize operational processes to improve efficiency and reduce costs.Implement best practices and standard operating procedures (SOPs) to enhance overall operations.Developed SOPs, training manuals and marketing tools.Ensure that operational resources are aligned with business development goals.Lead and motivate cross-functional teams, providing clear direction and support.Foster a collaborative and positive work environment to achieve organizational objectives.Establish and monitor quality standards for products or services to meet customer expectations.Prepare regular reports on business development and operational performance.Collaborate with internal departments, stakeholders, and external partners to ensure smooth business operations.Drive innovation within business processes and operations to maintain a competitive edgeManaged operations of dispatch department ensuring customer satisfaction,Hire and train personnel and ensure overall operations are running efficiently.Maintains effective communication with drivers/independent contractors to ensure scheduled appointments are handled professionally and timely.Create and assess daily operations report to identify opportunities for improvementRecruit, hire, train and coach sales teams in a large volume dealership.Manage and support overall sales process, working with all departments to ensure customer satisfaction through a positive buying experienceSKILLS: 20 years of Customer Service experience, with exceptional follow up and problem-solving skills. Training and developing customer service and sales teams, with an emphasis on consultative, and relationship building.4 years Operations Management, promoting business growth, driver retention and customer satisfaction.30+ years of customer relations experience with a strong emphasis on improving customer satisfaction and customer retentionEDUCATIONRitenour Senior High School - Diploma Received 1979REFERENCESAvailable Upon Request |
