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Click here or scroll down to respond to this candidateCandidate's Name
Naperville, Street Address IL PHONE NUMBER AVAILABLE EMAIL AVAILABLESummaryCustomer-oriented professional dedicated to delivering exceptional service and support to maximize customer satisfaction. Proficient in product and service knowledge, resolving issues effectively, and promoting sales to drive revenue growth.SkillsScripting in PythonAppointment SchedulingSecurity NetworkMS Office proficiencyScrumForensic AnalysisAccount ManagementCustomer ServiceProblem ResolutionCompTia+Java, SQLTeam CollaborationExperienceCUSTOMER SERVICE ASSOCIATE 11/2023 - CurrentONCOURSEAnswer inbound calls about starting service, billing, payments, and taking accounts out of collections (bad debt) to add to new account or for customers to pay off the previous balance Sell American Home Solutions Warranties to renters and homeowners. PREFERRED WORKER 10/2021 - Currentsahara home careClean client's homeTake client's grocery shopping, pay bills, and to the post office Cook, and do laundryCompanion to client.CUSTOMER SERVICE ASSOCIATE 11/2017 - 08/2019at&tAnswer inbound calls about billing, payments, and collections Upgrade/upsell equipment and wireless serviceStart new TV, Internet, and Wireless service.CUSTOMER SERVICE REPRESENTATIVE 11/2015 - 04/2017 xerox (verizon wireless)Answer inbound calls about billing, payments, and collections Help customers upgrade their wireless phones and plans Troubleshoot wireless devices.HOME CARE AIDE 03/2012 - 08/2015ADDUS HOME HEALTH CARE INC.Clean client's homeTake client's grocery shopping, pay bills, and to the post office Cook, and do laundryCompanion to client.EducationUniversity of Arizona Global Campus - Chandler, Arizona BS Cyber & Data Security Technology, 06/2024ReferencesUpon Request |
