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Click here or scroll down to respond to this candidateCandidate's Name
CARROLLTON, TXPHONE NUMBER AVAILABLEEMAIL AVAILABLESUMMARY OF QUALIFICATIONS: Customer Service Representative; Escalation-Resolution Support Specialist; Avid Microsoft Office 365 Productivity Skills Email & Social Media LiteracyEXPERIENCE:XPS USARICHARDSON, TXSEPTEMBER 2018 MAY 2024CUSTOMER SUPPORT: Inquiries-Receive inbound calls and taking detailed messages regarding unit and storage facilities; Scheduled inbound callers an appointment to visit and/or tour a storage unit of interest; Provide detailed information about a customers request regarding unit or facility features and/or services. TRAVER CONNECTRICHARDSON, TXSEPTEMBER 15 - July 2018CUSTOMER CARE / SUPPORT SPECIALIST Answered inbound calls from customers calling to set appointments for auto service Researched customers service history for sales offer. Negotiated sales upgrades with clients Achieved top quality scores on calls. Trained/Mentored new agents on calls Consult with customer to evaluate needs and determine best options Upgrade service and offer additional Service packages or options NERIUM INTERNATIONALADDISON, TXAUGUST 2013 SEPTEMBER 2015CUSTOMER SUPPORT Respond to Inbound Calls Regarding Brand Partner commissions Accounts Research Brand Partner upgrade options Resolve Customer Account Inquiries Provide Compensation Details Per. Individual Account Consistently improve customer satisfaction through expert resolution MONITRONICSDALLAS, TXJANUARY 2013 - AUGUST 2013ACCOUNT RESOLUTION/RETENTION SPECIALIST Handled inbound calls from customers wanting to cancel their service Responded to phone calls from existing customers regarding requests to upgrade their equipment and/or services Negotiated new rates for service, upgrades to equipment and contract extensions. Recommended service and product options to meet customer needs Handled and resolved queries, complaints and concerns of existing clients regarding company products and services Developed, utilized and managed retention strategies and tools to retain existing customers. Identify new business practices that could be introduced or suggested modification to existing practices that could reduce the risk of customer cancelation.SUCCESS EDPLANO, TXOCTOBER 2012 SEPTEMBER 2013SUPPORT SPECIALISTCUSTOMER SERVICE REPRESENTATIVE/ TECHNICAL SUPPORT Handled inbound and outbound calls Primarily worked to develop a robust sales strategy, and to monitor sales & sales quota-fulfillment goals Worked collaboratively with other departmental managers to accelerate sales objectives and ensure customer satisfaction Cross-Functional Support Specialist Identified and established new sales/business opportunities Contacted potential customers via telephone and email to schedule product demonstrations Developed a database of qualified leads through referrals, cold calling, direct mail, email, and networking Answered, opened and closed customer tickets Direct calls to correct department Created spreadsheets to track reoccurring problems and research what they could do to fix them CALIBER COLLISIONLEWISVILLE, TXNOVEMBER 2011 OCTOBER 2012QUALITY ASSURANCE - REPRESENTATIVE Made outbound calls to customers to evaluate their experience and make sure all their needs were met Worked as a highly efficient quality assurance agent who has considerable experience of developing and implementing the quality control process Supported all levels of management in quality control Preformed quality control check with all customers to ensure body shops met set quality of standards Tracked quality results via spreadsheet for over one hundred auto body repair shops Provided weekly and monthly reports to all district managers, regional managers and supervisors Identified training needs and recommended ways to improve the customer experience. VerizonDallas, TexasJuly 2000 Sept. 2010CUSTOMER SERVICE REPRESENTATIVE Handled inbound calls and some outbound calls Served as a principal link between the company and their residential customers Managed the needs and requirements of high revenue residential accounts; update, add, or remove services Received numerous contacts each day and ensure customer satisfaction and revenue growth through the sale of products and services Placed orders to install (copper & fiber) Phone Service; Internet; FIOS, DSL, & dial up; DirecTV Answered billing questions Upgraded orders for current customers Followed calls through from beginning call to the end to ensure customer needs were met EDUCATION AND TRAINING:Graduate of Fairview High School, Grant, LouisianaGraduate of International Aviation & Travel Academy (Arlington, Texas) |
