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Innovative Business ProfessionalLeveraging diverse experience in agile methodologies, systems thinking, people management, product development, client support, and mentoring. Known for proactive leadership and collaborative energy, I excel at engaging with individuals across all career stages, bridging communication gaps, and fostering a cohesive work environment. Passionate about driving team success through effective facilitation, strategic problem-solving, and a holistic approach to business challenges.EDUCATIONMaster of Business Administration (Business)Saint Leo University, St. Leo, FLCum LaudeBachelor of Arts (Television/Theater)Rutgers University, Newark, NJEXPERIENCEAgile Consultant / Associate DirectorDTCC, Tampa, FL Oct 2019  May 2024Collaboratively led the agile design, implementation, and adoption of methodologies across all organizational levels. Coached teams on the purpose of ceremonies and role expectations to help establish clear agreements. As tribe, chapter, and squad member, contributed to OKR deliverables while maintaining a strong focus on internal commitments.Consulted during design planning emphasizing best practices for ultimate ownership: opportunities, risks, potential solutions (events, interactions, strategy)Guided for consistent use of tools for decision metrics: Jira, self-assessments, MS Teams, WhiteboardCreated and edited training modules used across the enterprise (role interaction, story writing, Sprint 0, roadmaps)Partnered across compliance teams ensuring agile practices compliment regulatory requirementsFacilitated agility topics for awareness, cohesiveness, and improvementAgile Coach / Engineering ManagerNielsen, Oldsmar, FL Mar 2018  Oct 2019Chosen to become a certified Agile Coach and Facilitator to advance the ongoing agile implementation. Delivered consistent guidance aligned with portfolio guidelines enabling teams to achieve higher levels of performance. Managed a global team responsible for maintaining reliable internal test environments.Orchestrated and facilitated Program Increment (PI) planning/synchronization events (80+ attendees); established simul-casted Demo Days showcasing completed work and life cycle impactCollaborated in Jira Portfolio transition for holistic visualization and reactionScrum MasterNielsen, Oldsmar, FLJun 2017  Mar 2018Transitioned to the Insights and Support team to bring the global Audience Measurement Center of Excellence (CoE) through a complete agile transformation.Leveraged agile methodology to drive team releases, while reinforcing healthy Scrum practicesLed impediment resolution as Scrum of Scrum Master, until there were none.Resolved long standing server environment constraints, in 2 months1Scrum Master/Project ManagerNielsen, Oldsmar, FLMar 2015  Jun 2017Selected as one of the first Scrum Masters to spearhead the agile transformation for flagship audio and television digital watermark technologies.Servant leader and agile evangelist: daily stand-ups, backlog refinement, sprint retrospectives, story point negotiation; impediment removalClient Engineer Project ManagerNielsen, Oldsmar, FLMar 2014 - Mar 2015Facilitated and managed waterfall software integrations with national and international original equipment manufacturers (OEMs) ensuring high levels of broadcast client satisfaction.Restructured and resolved backlog by streamlining process, instilling process, updating legal agreements (EULA), that eliminated misinformationLed media Software Development Kit (SDK)integrations, valued in the tens-of-thousandsEngineering Research SpecialistNielsen, Oldsmar, FLMar 2013 - Mar 2014Transitioned to the engineering department in a data science role, providing support to the Director of In-home Test Panel Data.Monitored statistical trends to identify weaknesses for improvementCreated and managed research pilot that led to improved process for panel participation (Code Reader)Product Manager OperationsNielsen, Oldsmar, FLMar 2009 - Mar 2013Product Manager with daily client-facing responsibilities for customized raw advertisement data files. Oversaw the entire product life cycle, including the explanation of complex data sets to teams and clients across various skill levels.Led U.S. software project feeding European Webservice, $500k annual revenueRealized 590+ on-time data file delivery commitmentsSpearheaded product syndication yielding significant cost savingsAdditionalMentorship: Agile Coaching; USF College of Business 1st generation students; Girl Scouts Troop LeaderTools: MS Suite, Jira, Confluence, SharePoint, Mural, Zoom Whiteboard, Kahoot!Certifications: ICAgile Certified Professional Agile Coaching, Agile Team Facilitator, Agile Project Management, Certified Scrum Master, Level 2 background2