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Versitile and Dedicated Customer Service Professional with practiced interactive skills to deliver premium customer service to clients. Offering collaborative and adaptive skills to work seamlessly with team members in a fast-paced environment to drive the attainment of collective goals.129 Water St Apt 1Perry NY 14530PHONE NUMBER AVAILABLEMandeelynn15179022@icloud.. comWork ExperienceDarien Lake CashierJuly 2007 to Aug 2007, Darien NYBeing friendly and patient with customersRinging up sales: Using a cash register to process sales, scan goods Answering customer questions, resolving customer service issues, and providing relevant informationMaintaining a clean and tidy checkoutCollecting payments and making change for customers who pay cash Issuing receipts, refunds, changeTracking transactions on balance sheets and reporting any discrepancies Excellent customer service skillsMoney handlingBeing a good communicationHaving a positive attitudeMaintaining a professional appearanceDollar General CashierOutsource Receivables Managment Customer Representitive Feb 2009 to 2010, Arcade NYCustomer service:Welcoming customers, assisting them, addressing their needs, explaining products, and performing minor repairsCash handling:Accurately handling customer transactions, following cash handling procedures, and counting the cash drawer at the beginning and end of shiftsOther responsibilities may includ:Receiving merchandiseAssisting with merchandising the storeAssisting with stock replenishmentProtecting company assetsWorking in a safe mannerSkills:Customer focusDeveloping potentialResults drivenStrong organizational skillsCommunication skillsProblem solving/decision makingJob knowledgeRelationship managementFriendly and positive attitudeAttention to detail2011 to 2013, Arcade NYIdentifying customers:Locate and contact customers with outstanding debts Tracking accounts:Keep track of assigned accounts and their payments Creating plans:Develop a plan to recover outstanding paymentsNegotiating:Negotiate payment plans and deadlines with debtors Encouraging repayment: Encourage debtors to make timely repayments and monitor accounts to ensure they adhere to plansHandling inquiries:Answer questions and complaint from customers, and investigate and resolve discrepanciesDocumenting: Maintain records of communications and repayments, and note any discrepancies or complaintsEscalating:Identify customers who are vulnerable or non-compliant, and escalate their cases to the appropriate teamsReporting:Send out past due notices and compile reports on delinquent accounts Complying:Comply with requirements to start legal action if necessary Absolute Care Of Aurora Park CNA2011 to May 2015, East Aurora NYRESPONSIBILITIES:Responsible for assisting residents in their activities of daily living according to their care plan for assigned residents. These activities include: Bathing of residents either by bed bath, shower, or tub. Assists residents to get dressed or completely dress residents if unable to dress.Assists residents in using toilet if ableWash, clean, and keep dry residents unable to use the toilet. Assists residents in getting in and out of beds, chairs, wheelchairs, lounge chairs, tubs, scales, and other equipment used in resident care. Transports residents from place to place by wheelchair or walkers or supports them as they walk.Lift and reposition residents utilizing lift equipment and assistance from other team members as neededHelps residents with meals, passes meal trays, helps them set up prior to eating, or may be required to totally feed as needed. Records meal consumption per policy.Coast Professional Inc. Customer Service Representative 2019 to 2020, East Aurora NYJob duties and responsibilities:Skip-tracing debtors to locate current residence and employment information.Handling incoming and outgoing collection calls Negotiating balance in full payments, payment arrangements or legal referrals Reviewing accounts and schedule contact dates for follow-up calls Reading and following scripts verbatim.Follow Federal/State laws and company policies.Documenting interactions with Debtors Additional duties as assigned based on the line of business.makes routine collections and forwards more complicated accounts to the Manager or other staff for resolution.CA Boces Teachers AideSept 2021 to October 2022, Olean NYSupport:Help students with appropriate daily activities, prepare educational materials, and grade homework and tests.Create a safe environment:Establish and maintain a safe and healthy environment for children, and supervise them for safetyClassroom management:Help with classroom arrangements, take attendance, and monitor class schedulesStudent progress:Document student progress and communicate with parents to keep them informedListen to children read, read to them, or tell them stories Wyoming County Community Hospital Medical Assistant Aman tactics LLC OwnerEducationAttica Central School High School DiplomaGenesee Community College General StudiesTrainingOct 2022 to Mar 2024, Warsaw NYResponsibilities:Schedule appointmentsObtain blood samplesPerform data entryMeasure and record vital signsClean exam roomsAnswer phone callsContact insurance company to get verification of procedure patient needs Prepare rooms for specific pressure being preformed 02/2024 to Present, Perry NYResponsibilities:managing and financing their own business, including all aspects of marketing, sales, and financial management.Always working to better support clients.Sept 1994 to July 2008Aug 2008 to 0ct 2010RRP lead certified |
