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Click here or scroll down to respond to this candidateCandidate's Name
Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLE or PHONE NUMBER AVAILABLEQualification Summary:Administrative experience, working under rigorous deadline in a fast-paced environment. Strong interpersonal skills. Confident and poised in interactions with individuals at all levels. Detail-oriented, resourceful, and able to multi-task effectively. Trustworthy, ethical, and committed to superior customer service. Team player and resolution oriented. Capabilities include:Excellent verbal and written communication skills in both English and Spanish. 6 years experience in customer Service, 8 years experience in collections, 12 years in the mortgage industry. Computer proficient Excel, Word, Windows, Loan Serv. Mortgage recovery. Auto Recovery and Banking industry. Fast learner, responsible, and reliable and coachable. Staffing Coordinator Accent Care Home & Health Services Accent Care Home & Health ServicesApril 2023 to PresentAssisting CPS to either reschedule or cancel their schedules, Staffing CPs, returning clients and CPs calls. Assisting and updating reports. Assisting all other departments. Managing of time. Calls made per hour 25 to 30. Providing excellent customer service. Taking complaints from clients as well as CPs. Pitching sale offering the best possible rates to the clients. As well as completing the sign-up for the clients taking payments.Driver Uber Drivers - Westminster, CONovember 2021 to PresentDoing delivery driving dropping off customers of food following instructions Matt questing Mortgage Closer-Newrez - Denver, COOctober 2020 to October 2021Preparing Closing packages, reviewing closing disclosures and required at funding documents for accuracy. Providing funding authorization to Title/ Escrow agents. Working in a high-volume environment. Ensuring closing details comply with state and federal guidelines. Closing on FHA, VA, conventional loans including Refinancing. In charge of ordering wires for the closed loans. Closing approximately 150 to 170 loans a month. Assisting audits, working with the pricing desk and lock desk. Submitting for discount rate and working with discount fee when cash to close for any shortages.HCL Of America - Highlands Ranch, COSeptember 2019 to September 2020Preparing Closing packages, reviewing closing disclosures and required at funding documents for accuracy. Providing funding authorization to Title/ Escrow agents. Working in a high-volume environment. Ensuring closing details comply with state and federal guidelines. Closing on FHA, VA, conventional loans including Refinancing. In charge of ordering wires for the closed loans. Closing approximately 150 to 170 loans a month. Assisting audits, working with the pricing desk and lock desk. Submitting for discount rate and working with discount fee when cash to close for any shortages.Recovery Agent Specialist II-Specialized Loan Servicing - Highlands Ranch, CO August 2012 to July 2019Ensuring accuracy in reviewing of required documents that relate to closing on short sales. Processing and analyzing income, taxes, credit report, listing agreements, purchase agreements, addendum's to purchase contract. Ensuring HUD1 and final HUD are accurate at closing, knowledge of the different type of short sale guidelines, FHA, VA, Conventional Loans, Freddie Mac and Fannie Mae, and in-house portfolio loans. Outbound and inbound calls to title companies, real estate agents, attorneys in a professional and assertive manner to ensure that loans and closing meets all required deadlines. Negotiating 2nd and 3rd liens, secured and unsecured loans. value in short sale and providing extensions and approval letters within a 72hr time frame. Managing a pipeline of 690 accounts to 1400 accounts a month. Reviewing Title commitments Insurance, Modifications, pulling comparable, reviewing appraisals, providing payoff quotes, calculation daily per diem making sure we have accurate payoff is dates changed. Reviewing notarized documents making sure the documents are legible. Puling title making sure no other liens are on title, working on BK accounts, making sura all legal regulations are being meet. Communication with title companies checking on closing date making sure escrow is still open and that closing will take in place on time. Reviewing all documents to comply with company regulations as well as private investors. Checking equity on homes, submitting documents for foreclosure to be reviewed. Reaching out to clients for potential mods, pitching sales on refi. Responsible for all negotiations from beginning to end. Submitting reports to supervisor and upper management on closings. Following up with all departments including cashier department to make sure funds are posted to the correct file. Handling complaints on missed applied payments and or wrong info on modifications. De-escalating calls to upper management finding the best solution for the clients complaints. Assistant any other special projects not limited to Audits of loan mods. Understanding of re-amortization of the loan. Assisting all other departments. Senior Collector IICiti Financial Auto - Englewood, COMay 2008 to February 2012Maintaining and enhancing the relationship with our clients, base utilizing the resource that are available. to our clients to resolve and maintain the accounts current. Reviewing current and past due accounts from 30 to 180 days past due. Skip tracing to secure our collateral before accounts charged off when no contact info was available. Senior Collector IISenior Collector II Flatiron Financial Services Inc - Englewood, CO November 2006 to April 2008Type to enter textHandling high volume of calls. Collecting on accounts over 90+ days past due, ensuring that the delinquency of the accounts was completely and effectively resolved to avoid possible repossession on accounts. Providing clients of Flatiron Financial with recommendations for services and resolutions on open accounts. |
