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CHARLOTTE, North Carolina Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLESummaryThorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication.SkillsHand Tool KnowledgeService Ticket AccuracyValid Driver's LicensePreventive MaintenanceHVAC SystemsTesting and AnalysisPower Tool ProficiencyCustomer Relationship ManagementMaintenance and RepairWork with Minimal SupervisionDiagnosis and TroubleshootingExperienceMay 2023 - August 2023Brothers Heating, Cooling, And Plumbing - Rock Hill, SCService TechnicianDiagnosed and troubleshot problems, repairing, and restoring machines to peak performance.Responded to customer inquiries quickly and professionally to increase satisfaction.Installed new equipment and explained operation and routine maintenance protocols to customers.Inspected equipment to diagnose operational issues.Explained diagnostic findings to customers and outlined repair or service options.Adhered to safety protocols and policies to reduce workplace hazards.March 2022 - December 2022One Hour Heating And Cooling - 915 N,Main St. Kannapolis NCService Technician and Lead InstallerLead installer,diagnose equipment, service and repair equipment, preventive maintenanceFebruary 2020 - November 2020Airone Heating And Cooling LLC. - Huntersville, NCService Technician and Lead InstallerService, diagnose and repair equipment,install new equipment and preventive maintenance.Michael And Son Services - CHARLOTTE, NCService TechnicianProvided technical support to customers over the phone and in person.Maintained accurate records of service calls, repairs, and parts used.Diagnosed problems and determined solutions for various customer issues.Conducted preventive maintenance on a variety of machines and systems.Education and TrainingCape Fear Community College Wilmington, NCGed MathematicsCertificationsEPA Certification