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Click here or scroll down to respond to this candidateCandidate's Name
Manchester, TN Street Address EMAIL AVAILABLEWWW: Bold ProfilePHONE NUMBER AVAILABLEProven leader with a track record of enhancing team productivity and customer satisfaction at Ollie's Bargain Outlet. Skilled in staff management and problem-solving, adept at fostering a culture of excellence and safety. Increased efficiency through innovative workflow solutions, demonstrating adaptability and a commitment to quality. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.ProfessionalSummarySkills Training and mentoring Goal-Oriented Staff Management Employee Motivation Industrial hygiene Problem-Solving Multitasking Abilities Attention to Detail Time Management Excellent Communication Decision-Making Adaptability and FlexibilitySUPERVISOR, 03/2023 - CurrentOllie's Bargin Outlet, Tullahoma, TNWork HistoryOversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards. Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints. QUALITY LINE INSPECTOR, 09/2022 - 02/2023Kasai North America, Inc. Manchester Plant, Manchester, TN MANAGER, 04/2021 - 01/2022Dollar General Market, Manchester, TNRESTAURANT TEAM MEMBER, 07/2018 - 11/2021Arbys Resturant, Manchester, TNEMPLOYEE SERVICE REPRESENTATIVE, 06/2016 - 02/2021 Roberts Moving Services, Nashville, TNSupported new product development through comprehensive prototype evaluations and recommendations for improvements.Utilized statistical process control methods to monitor and maintain production quality, ensuring reliable product output.Increased efficiency of the inspection process by utilizing advanced tools and equipment for precise measurements.Trained new inspectors on proper techniques and procedures, fostering a knowledgeable workforce committed to quality control. Accomplished multiple tasks within established timeframes. Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground. Cross-trained existing employees to maximize team agility and performance. Achieved departmental goals by developing and executing strategic plans and performance metrics.Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day. Enhanced customer satisfaction by providing efficient and friendly service during busy meal times. Arrived to work in uniform and presentable in appearance to meet restaurant standards. Mentored junior staff members in best practices for managing customer interactions, fostering a supportive work environment focused on professional growth.Delivered accurate, consistent and timely responses to HR process, system and policy requests and maintained contact until request was resolved.Processed employee job and personal data into HR system and audited data entry and transactions for accuracy.Streamlined service processes for faster response times, increasing overall efficiency in handling customer inquiries.Provided exceptional support to customers, fostering strong relationships that led to increased repeat business and referrals.LINE LEADER, 09/2008 - 06/2013Sonic Drive- In, Tullahoma, TN Supervised updating procedures for working documents such as shift reports and handovers. Assisted in training new employees and implementing procedural changes. Collaborated with manager on performance-related issues and employee performance reviews. Trained new hires on company policies, safety procedures, equipment operation, and other essential tasks required for their role as Line Leader. Monitored product quality to achieve superior quality reputation. Managed conflict resolution among team members, maintaining a cohesive work environment conducive to productivity.DiplomaGallatin High School, Gallatin, TN - Gallatin, TN, 05/2007 Education |
