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Title Customer Service Active Directory
Target Location US-IL-Bloomington
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Candidate's Name
Bloomington, ILPROFILEIT trained professional and Marine Corps veteran seeking a challenge with an exciting company that rewards technical abilities, high work ethics and a positive attitude. Ten years of IT experience with computer repair and systems deployment. Experienced and knowledgeable in network support and installation.TECHNICAL EXPERTISECertifications: CompTIA A+Operating Systems: Linux, Windows 7, 8, & 10. Windows Server 2003, 2008. Installation and setup of old and new devices. ( Drivers, software, and security)Languages: HTML, JavaSoftware: Microsoft Endpoint Configuration Manager (MECM), Application Packaging and Deployment, Desktop Image Deployment, Windows Update Deployment, Virtual PC 2003, Windows Update Service, Active Directory, Microsoft DNS Server, IIS 6.0, Apache, Group Policies, Batch Files, AVG 8.0, Backup PC, Adobe DreamWeaver, Flash, SysInternals Suite, SysPrep, Wireshark, Remote Desktop and Visual Studios 2012 .Network Protocols: LAN/WAN, TCP/IP, WINS, DNS, DHCP, POP3, SMTP, FTP, TELNET, VPNNetwork Systems: Operations and Security Procedures (COMSEC, COMPUSEC, EMSEC, OPSEC)EDUCATIONRobert Morris University: Master of Information Systems / Bachelors Applied Science Achieved 2014Concentration in Networking - Computer Programming - Information Assurance - Threat Hunting Technologies - Malware Identification - Information Forensics - Information Security Learning: COMSEC, COMPUSEC, EMSEC, & OPSECEXPERIENCEMaxby Hospitality ( Biaggis, and Ancho and Agave) November 2022 - CurrentNetwork AdministratorMaintaing and setting up of aloha servers with new menu items and changesInstalling and setting up of TV'sCoordinate with other locations and vendors to support locations in different states.Point of Sale system maintenanceHopedale Medical Complex, Hopedale IL January 2022  October 2022System AdministratorSetting up Networking systems (Switches, Routers, ETC.)Maintainer of Servers and Server Equipment2nd Level Support for Hospital SoftwareActive Directory organization and maintenance; adhere to cyber security protocolsProvide excellent customer service to end users and address resolution for their trouble ticketsTroubleshooting End User Devices: Email, Software, Printers, Scanners, and Desktop Phone SystemsCarle Health Medical (Apex Systems Contract) April 2021 - October 2021Desktop EngineerMECM workstation support for all end usersPowershell Development for automation of downloading updated softwareActive Directory organization and maintenance; adhere to cyber security protocolsMaintenance of all servers and updates for server operating systemProvide excellent customer service to end users and address resolution for their trouble ticketsMaintain communication with managers and departments on all updates to servers and passwordsPekin Hospital / Unity Point Peoria November 2015 - April 2021Client Device Support & Hardware TechnicianTroubleshooting End User Devices: Email, Software, Printers, Scanners, and Desktop Phone SystemsConference room set up and support

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