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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLEPHONE NUMBER AVAILABLEPHONE NUMBER AVAILABLEOBJECTIVE: To obtain a management or supervisory position in which I am given the opportunity to play a direct role in the overall growth of revenue, overall profit, and company staff. I am very independent; I am a self starter and ambitious by nature.PROFESSIONAL EXPERIENCEFRONT DESK ASSOCIATEJune 2024- present.Fairfield Inn and Suites Georgetown, KYCheck guests in/ outEnsure accuracy for all guests requestsBalance drawer and depositsGENERAL MANAGERMarch 2023- June 2024 Lexington, KYMisc. Services. INCAll office dutiesPayrollHR dutiesPayables/ReceivablesMaintain fleet vehicle maintenanceOWNER/OPERATORMarch 2021-March 2023AFT Fetchin Furever Nicholasville, KYCertified and Insured Pet TransportationPick-up and DeliveryTake care of the pets needsMaintain USDA and American Red Cross CertificationsACCOUNTS RECEIVABLES/COLLECTIONS MENTORJanuary 2019-February 2021ARAMARK UNIFORM SERVICES Lexington, KYHelp train and assist new hiresMaintain rapport with customersCustomer ServiceResponsible for collectionsAccuracy of payment applicationsVerify accuracy of billing data and revise any errorsPrepare itemized statements, bills, or invoices and record amounts due for items purchased or services renderedReview documents such as purchase orders, sales tickets, charge slips to compute fees or charges duePerform bookkeeping work, including posting data or keeping other records concerning costs of goods or services or the shipment of goodsKeep records of invoices and support documentsResolve discrepancies in accounting recordsType billing documents, shipping labels, credit memorandums, or credit forms, using computersContact customers to obtain or relay account informationHEAVY DUTY DISPATCHEROctober 2017- December 2018BLUEGRASS TOWING/ROBERTS TOWINGTake incoming calls/emailsTake notes about what the initial issue isDispatch roadside serviceDispatch heavy duty towsArrange calls for USPS and box truck companiesAssist with commercial and noncommercial impoundsAcquire documents from customers to pick up impounded vehiclesOFFICE ADMINISTRATORNovember 2014- September 2017UNIFIRST CORP Lexington, KYPayrollAccounts Payables/ReceivablesMaintaining all office inventoryKeying all new accountsCustomer calls-inbound and outboundAll orders for routine maintenance on all customer accounts.Maintaining all on-site maintenance and upkeepEnsuring all employees are trained on all job dutiesHR- on-boarding processes and entering them into the systemOffice errands and deposits to bank and book keeping Filing and retaining files per Surbanes-Oxley guidelines.Ensuring all audits were provided with needed documentsCreating route packages and DOT files, as well as ensuring all routes were efficient.Coordinating new hire/yearly DOT drug screens and physicalsMaintaining fleet and service tune-upsMaintain fleet registration and insuranceCoordinate background screeningsAttending school from 2013-2014ACCOUNTS RECEIVABLE/COLLECTIONS SPECIALISTAugust 2011 - February 2013ARAMARK UNIFORM SERVICES Lexington, KYResponsible for collections and accuracy of payment applications Correct payment applications as needed Coordinate with District Managers to ensure all issues were resolved in a timely mannerVerify accuracy of billing data and revise any errorsPrepare itemized statements, bills, or invoices and record amounts due for items purchased or services renderedReview documents such as purchase orders, sales tickets, charge slips to compute fees or charges duePerform bookkeeping work, including posting data or keeping other records concerning costs of goods or services or the shipment of goodsKeep records of invoices and support documentsResolve discrepancies in accounting recordsType billing documents, shipping labels, credit memorandums, or credit forms, using computersContact customers to obtain or relay account informationCUSTOMER SERVICE SUPERVISORMay 2007 - August 2011ACS Lexington, KYMonitor all Customer service representativesSupervisor/escalated callsMonitor KPIsMonitor quality of calls and QA scores of direct reportsEnsure all direct reports are trainedInbound callsOutbound callsResolved billing errorsCorrected pricing and charges on accountsReprinted invoices to ensure timely paymentsAdjusted the tax rates charged on the accounts based on customers addressesApplied discounts for the customers employee discountsResolved customer issues by email, phone, and mail.EDUCATION & ACADEMICBACHELOR of SCIENCE in BUSINESS ADMINISTRATIONHR ManagementJune 2024- presentColorado-online Lexington, KYASSOCIATES of SCIENCE in BUSINESS ADMINISTRATION Graduated June 2023 with Highest Honors 4.0 GPAColorado-online Lexington, KYHIGH SCHOOL - G.E.D. April 1999CENTRAL KENTUCKY TECHNICAL COLLEGE Lexington, KY |
