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Student Success Customer Resume Austin, ...
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Title Student Success Customer
Target Location US-TX-Austin
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Phone Available with paid plan
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Round Rock, TX EMAIL AVAILABLE SALES & TRAINING PROFESSIONALTraining & Development Client & Stakeholder Relations Program Launch & Management A versatile professional offering a proven track record of developing and delivering course materials to people with diverse aptitudes, skill sets, and capabilities. Effectively build partnerships and drive collaboration to meet the unique needs of clients while creating a culture and atmosphere that prioritizes client well-being and learning success. Leverage strong communication, interpersonal, and leadership skills to train and mentor professionals, students, and colleagues, enabling them to overcome challenges and accomplish short and long-term objectives. Effectively pitch, sell, and communicate the benefit of programs, goods, and services that enrich student success to senior decision-makers.Expertise: Relationship Building  Communications & Collaboration  Coaching & Mentoring  Performance MonitoringCustomer Success  Resource Planning  Budgeting  Case / Project Management  Leadership  Problem Solving Solutions Development  Process Improvement  Risk Assessment & Mitigation  Compliance  Negotiations  EMT 101 CourseSales & Fundraising  Event Planning  Program Development  Team Supervision  MS Office Highlights of Qualifications- Engaging Communicator: Effectively built bridges and informed individuals on internal and external programs, tools, products, and services that would facilitate goal attainment in diverse operating environments.- Dynamic Professional Trainer: Leveraged learning methodologies to instruct/mentor individuals ranging from police academy students and new hires to teaching assistants at multiple schools.- Innovative Program Manager: Championed and sold the need to update a life skills program in an academic setting. Developed and led multiple projects/jobs for the students, including sales initiatives for fundraising efforts.- Problem-Solving Change Agent: Drove adoption of technology in the classroom to positively impact student success. Facilitated online/hybrid learning during COVID-19 and ensured compliance with safety protocols. Professional ExperienceDistrict/Resource Teacher PUBLIC SCHOOLS 2021-2023 Served on a multidisciplinary team, meeting both remotely and in-person to identify objectives and coordinate goal attainment. Collected and monitored data and regularly updated files and online documentation.- Met with parents and guardians to understand the academic, behavioral, social, and emotional needs of each student; coordinated with outside agencies to align resources for student success.- Provided strategic leadership for implementing and adopting new technology. Contract Resource Teacher PUBLIC SCHOOLS 2020-2021 Engaged for one year to provide instruction for an online/hybrid in-person teaching program. Hosted collaborative planning meetings (in a remote setting) while partnering with parents to support success in online programs.- Defined plans to address unique learning challenges in an ever-changing environment due to shutdowns. Candidate's Name  Page 2- Employed new technology while maintaining adherence to COVID protocols. Substitute Teacher WASHINGTON & OREGON PUBLIC SCHOOLS 2013-2020 Served as a substitute teacher for multiple school districts in the states of Washington and Oregon, including Evergreen School District, Battle Ground School District, and North Clackamas School District.- Provided diversified instruction to successfully support unique strengths/learning styles of individual participants.- Maximized discussion strategies, promoted new ideas, and boosted performance. Life Skills Teacher PUBLIC SCHOOLS 2006-2007Led a life skills program covering subjects such as money management, peer collaboration, shopping and budgeting, and various social behaviors. Supervised and mentored two assistants.- Designed a program that provided students with responsibilities around the school, including lamination projects, newspaper delivery, classroom cleanings, and more.- Managed fundraising and sales projects run by the students to support program goals and objectives.- Planned and coordinated events and field trips for students. Counselor DEPARTMENT OF HEALTH & SOCIAL SERVICES 2004-2009 Provided behavioral health therapy in facilities across the state of Washington, coaching clients in performance improvement and goal achievement in high-pressure, fast-paced environments (one-on-one and group settings).- Strategized with a multidisciplinary team to prevent client diversion, abuse, and recidivism while cultivating a safe and independent atmosphere of trust.- Liaised between clients and community service agencies, parents, educators, and administrators in order to develop, implement, and update plans for client success while maintaining accurate, compliant records. Resource Teacher PUBLIC SCHOOLS 2003-2004Supervised one assistant while coordinating schedules, projects, and learning activities. Organized instructional materials and successfully resolved conflicting issues and priorities. Created custom plans to meet educational and social needs.Special Day Class Teacher PUBLIC SCHOOLS 2002-2003 Cultivated connections and engagement for a diverse group of students. Leveraged different instructional techniques and adapted material to student capabilities. Supervised an assistant while driving adherence to budgets, policies, and protocols. Tracked achievement of goals and collaborated with other educators to ensure learning success. Police Officer POLICE DEPARTMENT 1996-2001Cultivated strong community relationships while providing law enforcement, protection, and service to citizens in the city.- Traveled across Oregon to train, develop, and mentor officers at police academy and other departments.- Instructed at a local community college and led in-service training at own police department while serving as a Drug Recognition Expert, DUI, and Drugs that Impair Driving Instructor.- Trained new officers during shifts, evaluated performance, and made promotion recommendations. Education & CredentialsMA, Special Education  NATIONAL UNIVERSITYBA, Psychology (Minor in Sociology & Criminal Justice)  WASHINGTON STATE UNIVERSITY K-12 Special Education Teaching Certificate in Washington, Oregon, California, and Texas

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