| Candidate Information | | Title | Customer Service Insurance Claims | | Target Location | US-FL-Weston |
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Click here or scroll down to respond to this candidateObjectiveHighly motivated individual seeking an opportunity for growth, career advancement and personal development in the auto insurance claims industry.Summary of QualificationsSuperior organizational skills, planning, analytical problem-solving skills and excellent management skills.Ability to work under pressure and coordinate multiple projects and activities/events for 100+ guestsTrained and specialize in customer service with over 6 years of experienceFluent in Both English and Spanish languagesExcellent communication skillsStrong leadership, training and mentoring skillsManagement experience in customer serviceTrained in Microsoft Word and ExcelAbility to learn and adapt quicklySkilled in finding more efficient and effective processesTrained in Auto Claims Subrogation with almost 3 years of experienceExcellent problem solvingProfessional ExperienceOcean Harbor/Equity (Pearl Holding Group) September 2021 Present DayCoral Springs, FLCollision Subrogation Processor for almost 3 yearsAdjuster All Lines License ObtainedResponsible for compiling and assigning claims for litigation/suitQuick and efficient math skillsNegotiation on claim settlementTrained employee/s on Claims assigned for suitAble to identify liability/investigate ClaimsBoatyard February 2021-Present DayFort Lauderdale, FLHostess /Event CoordinatorProven ability to provide quality service experience to customers, hosts of events and vendors.Successfully manage multi-tasking environment.Evaluating and resolving more effective ways to organize and improve the work environment.Handling and diffusing customer complaints, technical difficulties and last-minute changes.Strong communication skills.Assist with the training of newly hired employees.Team leader for the hostesses.Point of Contact for up to 8 events at a time.Ability to get things done quickly, quietly and without undue stress on guests.Publix SupermarketCashier and Baker July 2016 January 2017Proven ability to handle pressure and fast paced work environment.Following instructions precisely and accurately.Multitasking effectively.Able to accurately complete and keep up with high volumeTijuana Flats February 2016- June 2016Weston, FLCashier/Support StaffOrganizing supplies, paperwork, answering phones, ringing up orders.Assist with training newly hired staff.Maintains up to date knowledge of company policies and procedures.Successfully resolves consumer complaints.Identify any training opportunities.Develops, analyzes, and prepares reports to submit to Management team on departmental results and team performance.Boston Market January 2013 July 2016Weston, FLCashier 2013-2014 Shift Leader 2014-2016Ordering supplies, creating schedules, creating spreadsheets and filing.Leading shifts on my own.Review and evaluate food costs, employees hours, finances.Refunding bills, defusing escalated customer complaints.Training staff for all positions including management.Successfully resolves consumer complaints and identify any training opportunities leading to complaint.Track team goals and holds employees accountable by delivering feedback, performance reviews, and coaching. When needed, implemented corrective action plans.Skills/LicensesBilingual - English and Spanish languagesProficient in Microsoft Office, Excel, Outlook, and PowerPointExperience in handling all general office duties.In the Process of obtaining Claims Adjuster LicensingEducation and CertificationsBroward College - someCypress Bay High School General curriculum, Weston, FL Class of 2012, Graduated in 2011ReferencesCindy Chaviano (former supervisor) 754-423-7183Ivette Granados (former independent employer) PHONE NUMBER AVAILABLELorena Guerrero (former supervisor) 305-726-9535Velkis Juarez (current supervisor) 954-294-7457 |
