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Click here or scroll down to respond to this candidate Candidate's Name
Phone: PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLECAREER PROFILEDedicated IT professional with 9 years of technical expertise in various private companies and public-schools. Skilled in hardware and software troubleshooting, system analysis, and technical support. Adept at providing rapid resolution of IT issues and delivering exceptional user education on emerging technologies. Proficient in maintaining hardware and software stability through preventative maintenance and adhering to information security best practices. Strong problem-solving capabilities and a focus on continuous improvement.
Core Competencies include:Technical Support & Troubleshooting | Hardware & Software repair | Project Management & Implementation | Networking | Active Directory | Microsoft Azure & Microsoft Endpoint Configuration Manager | Technical Writing & Documentation | MacOS & Microsoft OS | iOS, Windows 10/11 & Microsoft 365 | Problem Solving | Customer focus | Dependability | Adaptability
PROFESSIONAL EXPERIENCETechnical Support II/III Aug 2022 PresentComputershare Minneapolis, MN Facilitate meetings with vendors and project team to achieve projected timeline and goals
Provisioning and deployment of new Dell 5450 laptops for 33% of US Computershare employees Assisted U.S. IT manager in creating, designing, and negotiating new building floor plans for expansion Lead deployment projects that consist of system analysis, design, planning development and implementation (Wireless printing, thin client rollout, Chromebook deployment, new building design) Creating new user/business documentation for onboarding new users, general inquires, and staff training Administering and facilitating the local transition from Wells Fargo Documents and Custody to Computershare to meet new business technical requirements and needs Built racks, attached servers, switches, and work with ISP vendors to complete server room for 6 Minneapolis sitesPC/LAN Tech - Senior Elementary Tech May 2019 August 2022Robbinsdale Area School District 281 New Hope, MN
Used VMware to manage printer, backup, and domain servers Trained, mentored, and facilitated the onboarding of new elementary technicians
Transitioned applications from Microsoft End Point Manager to Intune/Autopilot
Managed the school s technology fund to purchase, replace, or repair current technology Created new apps and shortcuts then deployed via Microsoft End Point Manager to specific groups Prepared, configured, and deployed iPads, Chromebooks, desktops, and laptops to business users Installed, configurated, and managed Microsoft operating systems, Office 365, and Google Suite Designed and created documents to improve processes and procedures that reduces staff inquires by 50%
Supported and deployed VoIP phones, iPads, tablets, smartphones, audio visual equipment, and other handheld devices Advised and guided administrative leaders to meet school s technical vision, goals, and achievements Coordinated, organized, and facilitated meetings with vendors to negotiate technology purchases and upgrades for individual sites Maintained, updated, deleted, and deployed apps via Microsoft End Point Manager / Autopilot / JAMF MDM using JAMF to deploy proper apps to staff and students iPads and Google Admin for Chromebooks, tablets, and AndroidsTech Support Specialist Aug 2018 May 2019Northwestern Health and Sciences University Bloomington, MN Managed backup server data and tapes Management of the UniFlow printers and the printer server Assisted in the implementation of the Ellucian, SIS ERP system Gathered requirements, planned, documented, analyzed and executing the project Diagnosed, repaired, and installed Office, Windows OS, and cellular devices Trained and administered university programs such as: Aggresso, Shortel, Moodle, Microsoft Office, Skype, One Drive, and VPN servicesTech Specialist Sept 2016-May 2018DecoPac Anoka, MN
Assisted in implementation of new Jabber soft phones Used team viewer to assist users across North America Organized and converted financial documents for accounting department Refined and reconstruct standard operating procedure for the floor team Trained and mentored new employees in technological and logical processes
Tracked, handled, and processed outgoing/incoming invoices worth thousands Created and handled customer cases, which consists of hardware, software, and internal issuesEDUCATIONBachelors of Business Administration in Information Systems
University of Wisconsin Eau Claire Eau Claire, WI
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