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Customer Service Sales Associate Resume ...
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Title Customer Service Sales Associate
Target Location US-FL-Lakeland
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Lakeland, FL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEWork ExperienceGeneral CleanerACP Facility Services - Lakeland, FLJanuary 2021 to PresentMy job duties entails performing work assignments in a team with other employees. Maintain a clean work area. Follow all company and customer procedures, policies, and rules. Take direction and respond to supervision. Use proper personal protective equipment. Present a professional appearance and conduct. Understand customer service and satisfaction. Perform repetitive cleaning tasks, including, but not limited to. Vacuuming, Carpet cleaning, Stripping, waxing, buffing floors. Dusting,Trashing, Restroom cleaning and restocking.Empty recycle boxes,Floor mopping,Clean glass, Straighten areas, such as lobbies, conference rooms, locker rooms, & break rooms. Transport trash & waste to proper disposal areas.Sales AssociateVA Hosptial - Tampa, FLOctober 2019 to July 2020As a sales associate performing a variety of duties in direct contact with the store patrons. Assist patrons as required working in coordination with any and all departments. Assist staff and managers as necessary to meet the needs of the patron and ensure customer satisfaction. My duties include but were not limited to such things as ordering, handling, marking, preparing, obtaining and maintaining the resale stock within department store. Maintained visible in-store presence by both manning the Customer Service area, and walking the sales area. My job is to provide a superior experience to our Veterans who have served for our freedom.Distribution Center Sortation AssociateAmazon - Tampa, FLNovember 2018 to January 2019Supervisor: Proper, Cameron 1-888-892-7180 Okay to contact Hours per week: 22Duties:This position is responsible for picking, packing, shipping, receiving and stocking functions in the distribution center. The primary responsibilities are picking delivery ticket items accurately, packing orders correctly, meeting shipping deadlines, receiving and checking incoming inventory, stocking and counting inventory and other duties as assigned.Delivery DriverPostmates - Lakeland, FLOctober 2018 to October 2018Postmates is helping transform the way food and merchandise move around cities by connecting the city to customers while helping local brick and mortar businesses better compete against retail goliaths. CustodianMWR (CDC)December 2015 to June 2016Atsugi, JapanManager: Hui wen Jiang 011-81-XXX-XX-XXXX Okay to contact: Yes Hours per week: 40Duties:Perform duties as a custodian for MWR sweeps, mops, strips, scrubs, waxes, polishes floors and cleans carpets. Wipes mirrors, metal doorplates, bathroom and kitchen fixtures, and all metal fittings. Cleans showcases, entrance doors, activity spaces/classrooms, door frames and switches, paper towel dispensers, and other surfaces as required. Cleans glass partitions, inside and outside windows, and uses stepladders and extension ladders to change light bulbs, replace blinds, and wash walls. Dust, waxes and polishes furniture. Empties and washes trashcans. Inspects grounds, including removing trash and debris. Maintain restrooms. Sweep sidewalks and parking lots. Operates powered cleaning equipment. Maintains cleaning supplies. Loads and unloads merchandise, equipment and supplies. Lead Sales ClerkNavy ExchangeFebruary 2012 to November 2013Atsugi, JapanManager: Yuki Yoshi, email: EMAIL AVAILABLE Okay to contact: Yes Hours per week: 40Duties:Perform duties as a Lead Sales Clerk for Navy Exchange assigns work, provides general instructions and guidance, explains internal procedures, advises of changes in work methods, gives more specific instructions for new work and provides assistance on the more difficult work. Work is performed in accordance with standard operating procedures and is spot-checked for accuracy, conformance to instructions and adequacy of performance. Sell and issues items of merchandise from a limited range of stock items where technical/specialized knowledge of merchandise is required. Always checks credentials to ensure the customer's eligibility to purchase items from the store. Checks customer selections, determines and records item prices on cash register, collects total amount of purchases making necessary change. Ensures that all sales are processed as prescribed by regulations, internal store limits and policies. Replenishes depleted shelf and counter stocks makes changes in item prices to conform to revised pricing guides participates in recurring and special inventories of stock items by counting, listing and computing total quantities and costs. Reports to manager of slow-moving, out-of-stock, defective and damaged merchandise. Keeps manger informed of customer requests and complaints. Responsible for displaying and maintaining merchandise in a neat and presentable condition at all timesSales AssociateDollar General Department Store - Tampa, FLJune 2007 to May 2009Supervisor: Selina Ruby, Phone: 813-910-1038 Okay to contact: Yes Hours per week: 40Duties:Served as a sales associate performing a variety of duties in direct contact with the store patrons. Assisted patrons as required working in coordination with any and all departments. Assisted staff and managers as necessary to meet the need of the patron and ensure customer satisfaction. My duties include but were not limited to such things as ordering, handling, marking, preparing, obtaining and maintaining the resale stock within department store. Maintained visible in-store presence by both manning the Customer Service area, and walking the sales area. Worked with patrons in need of assistance and assisted them with locating items, or providing assistance such as reaching items. Performed periodic random checks of receiving documents and actual merchandise received for all departments. Looked up prices and affixes selling price labels generated by computer or hand written to the shelf for the patron when necessary. Reported any discrepancies to the department manager, ensured cleanliness of the store areas. On a daily basis, received change fund and operated a cash register scanning system to record unit prices, collected payment and made correct change. Responsible for validity of cash items accepted. Determined proper prices by scanning, price look-up, or unit marking, or refers to price lists. Credits authorized food stamps, WIC checks, and "cents-off" coupons. Used current credit forms to correct errors. At the end of the shift, turned in cash and negotiable instruments to supervisor, counted cash and negotiable instruments and prepare accountability report as instructed.Cashier SupervisorRoss Department Store - Belair, Maryland, USJuly 2004 to May 2006Manager: Sandy Peakiness, Phone: 410-420-0797 Okay to contact: Yes Hours per week: 40Duties:Balanced the vault and verified previous night's cash deposit at the bank. Prepared cash register trays for sales associates. Counted the change fund and placed funds into separate cash register trays. Prepared the trays replenishes the change fund as necessary. Issues cash register trays and keys to sales associates, Verified checks for completeness and accuracy. Initiated action when checks are improperly prepared by notifying the patron to reissue a valid check. Recorded improperly prepared checks on cashier's list. Received a wide variety of cash items, including all denominations of paper currency and coins in general circulation, traveler's checks, cashier's checks, commercial checks, and coupons. Examined cash items for negotiability, separating improper items and attempting to return identifiable papers for correction. Advised the manager of any discrepancies, rendered refunds or exchanges. Sorted out bundled currency and wrapped coins by denomination. Accounted for all cash items turned in daily, including change funds and sales receipts by checking for, required signatures, dates and amounts, accuracy of arithmetic computations. Annotated all required sales slips, clearance tapes, and credit slips, Verified cash turn-ins, credit memo and tapes with turn-in sheets for each register. Balanced each register clearance tape with cash received. Computed any variation in balances by determining the difference between cash received and total on cash turn-in sheet minus credit slip totals. Records variations on turn- in sheet. Advises supervisor of any discrepancies. Picks up excess cash checks and coupons from sales associates. Balanced vault following pick-ups. Recorded daily overages and shortages for individual sales associate. Reported all variances to the manger. At store closing, received sales associate turn-in trays, furnishes receipts and balanced the vault. Calculated pick-ups and subtracts loans, checks, traveler's checks, coupons to achieve total cash deposit. Prepared deposit slip for all media received. Ran different reports from Point of Sale-Modernization (POS-M) such as cash draw position, status, and suspended transactions, Retrieved reports and performs end-of-day duties. Operated the electronic check-out system to record unit prices, and to account for purchases of items by ringing up in the proper commodity groups. Determined the proper prices by unit marking, price scanning, or reference to price lists, and effects price changes as was necessary. Answered patron questions or complaints, while treating customers in a courteous and professional manner. EducationAssociate in EarlyTallahassee Community College - Tallahassee, FLDecember 2017 to PresentAssociate of Science in Business AdministrationAllied American University - Laguna, CA2015Diploma in Early Childhood EducationArmwood High School - Seffner, FL1997Skills Commercial Cleaning Custodial ExperienceAssessmentsSales skills  ProficientJanuary 2020Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.Full results: ProficientRetail customer service  CompletedJanuary 2021Comprehending and responding to retail customer needs Full results: CompletedBasic computer skills  CompletedAugust 2020Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.Full results: CompletedCustomer focus & orientation  Highly ProficientAugust 2020Responding to customer situations with sensitivity Full results: Highly ProficientRetail skills: Shelf stocking  Highly ProficientJanuary 2019Measures a candidate's ability to monitor and track inventory levels of merchandise on store shelves to maintain supply.Full results: Highly ProficientDelivery driver  CompletedJuly 2020Interpreting instructions, reading maps, and solving problems. Full results: CompletedWarehouse associate  Highly ProficientNovember 2020Assesses the tendencies that are important for success in warehouse roles Full results: Highly ProficientWork style: Reliability  Highly ProficientMarch 2021Tendency to be reliable, dependable, and act with integrity at work Full results: Highly ProficientWorkplace safety  FamiliarMay 2020Using safe practices at workFull results: FamiliarManufacturing fit  Highly ProficientAugust 2020Measures the traits that are important for success in manufacturing roles Full results: Highly ProficientWarehouse shift leader  CompletedAugust 2020Supervising warehouse staff and maintaining safety and security standards Full results: CompletedMechanical knowledge  CompletedJanuary 2021Understanding and applying mechanical concepts and processes Full results: CompletedWork style: Conscientiousness  ProficientSeptember 2019Tendency to be well-organized, rule-abiding, and hard-working. Full results: ProficientWork style: Conscientiousness  Highly ProficientDecember 2020Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.Full results: Highly ProficientAttention to detail  CompletedNovember 2019Identifying differences in materials, following instructions, and detecting details among distracting information.Full results: CompletedCognitive ability  CompletedJanuary 2020Combining pieces of information to form general rules or conclusions. Full results: CompletedCashier skills  Highly ProficientJanuary 2021Counting cash, processing transactions, following written procedures, and attending to details Full results: Highly ProficientWork motivation  Highly ProficientJuly 2020Level of motivation and discipline applied toward work Full results: Highly ProficientFood safety  FamiliarJanuary 2021Proper food handling, storage, and equipment use for preventing the spread of foodborne illness Full results: FamiliarCleaner fit  ProficientJuly 2020Measures the traits that are important for successful cleaners Full results: ProficientBusiness math  CompletedAugust 2020Using basic math to solve problems in a business context Full results: CompletedBasic maintenance and repair  FamiliarApril 2020Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilitiesFull results: FamiliarScheduling  CompletedNovember 2019Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: CompletedWorkplace English  Highly ProficientAugust 2020Understanding spoken and written English in work situations. Full results: Highly ProficientElementary school classroom management  Highly Proficient April 2020Managing behavior in elementary school classroomsFull results: Highly ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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