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Title Customer Service Case Manager
Target Location US-FL-Miami
Email Available with paid plan
Phone Available with paid plan
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3725 NE 167th StNorth Miami Beach FL Street Address
Candidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLEYuly SerrateObjectiveTo obtain a remote position with a well reputed company where I can offer and expand my skills, knowledge and experience.EXPERIENCERealtorAzul RealtyDecember 2023-current Represented clients in buying, selling, and renting properties, providing expert guidance throughout the transaction process. Developed and marketed property listings, including conducting open houses and coordinating showings. Conducted market analyses to determine property values and advised clients on pricing strategies. Negotiated offers and counteroffers to facilitate successful transactions. Targeted case manager  Mind and BodyMarch 2020- Current Coordinated and managed individualized care plans for clients, ensuring access to necessary services and resources. Assessed client needs, developed intervention strategies, and monitored progress towards goals. Collaborated with healthcare providers, social workers, and community organizations to deliver comprehensive support. Maintained detailed records and reports to track client progress and ensure compliance with regulatory requirements. Night Auditor La Quinta HotelJanuary 2008-November 2015 Performed nightly accounting and reconciliation tasks, including balancing cash drawers and processing financial transactions. Checked guests in and out, managed reservations, and addressed any guest inquiries or concerns. Conducted end-of-day reports, ensuring accurate financial records and identifying discrepancies. Maintained security and safety protocols, including monitoring surveillance systems and responding to emergencies. Provided excellent customer service, resolving issues and ensuring a positive guest experience during overnight shifts. Reservations Manager Radisson Hotel MartJuly 2002- May 2007 Oversaw and managed all aspects of hotel reservations, including booking, cancellations, and modifications. Developed and implemented strategies to maximize room occupancy and revenue. Coordinated with front desk and sales teams to ensure seamless guest experiences and accurate reservation details. Provided exceptional customer service by addressing guest inquiries, resolving issues, and ensuring satisfaction. EDUCATIONManolito Aguiar Highschool High School DiplomaHavana, Cuba 1991- 1995SKILLS Microsoft Office Microsoft Word Administration Customer Service Bilingual (English and Spanish)LICENSES & CERTIFICATIONS-Real Estate License*References provided upon request

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