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SUMMARYHighly motivated individual with a desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.SKILLSDetail Oriented, MultitaskerPositive Professional Attitude. Accountable, Consistent, andRespectable.Excellent Verbal and WrittenCommunicationEXPERIENCEOptical Manager/OpticianFocus on creating a superior workplace/guest experience.Proficient in electronic medical records (EMR), MS Office Suite, and point of sale (POS)Efficiently operates both autonomously and collaboratively with a group.Mount Airy Eye Center- September 2012 to February 2014 Berkeley Optical - Jan 1997 to Jan 2002Instructed customers on how to care for, insert and remove contact lenses.Developed and implemented new policies and procedures for the opticaldepartment.Pretested patients prior to optometrist examination assessing pressures, visualacuities and autorefraction.Checked finished lenses for conformance to order specifications, and quality.Managed and trained optical staff to ensure quality customer service.Researched and ordered new frames, lenses, and contacts as needed.Performed administrative tasks such as scheduling appointments and processingpayments.Ensured compliance with all applicable laws related to eye care services.Finance ManagerHamilton Hyundai- February 2010 to Jan 2012 Crown Ford February 2002-December 2006Reviewed credit applications to assess credit worthiness of potential customers.Identified valuable solutions for customers with credit problems.Followed banking requirements and government lending regulations.Collaborated cross-functionally with sales, management, and other departments tomaintain effective operations.Negotiated loan terms and conditions with banks, credit unions, and other lendinginstitutions.Reviewed contracts for accuracy prior to signing by customers.Provided guidance and advice on the best financing options available forcustomers.Dining Room Manager/Bartender/ServerRuby Tuesday-September 2009 to March 2012 Red Lobster February 2008-September 2009Received and resolved complaints concerning dining service.Served as a liaison between kitchen and dining staff.Ensured that all dining areas were well maintained and organized.Supervised the staff to ensure proper service standards were met.Trained new employees on customer service, safety protocols, and restaurantpolicies.Knowledge of and ability to perform required role during emergency situations.Assisted with service as needed and when required.Utilized POS to accurately charge patrons, create forecasts, and revenue reports.Maintained Food and Beverage menus ensuring accuracy and availability.EDUCATION AND TRAININGAssociate of Arts: Culinary Arts Le Cordon Blue PCI Sep 2007 Pittsburgh, PAAssociate of Arts: Business Management Knoxville Business College Jun 1996 Knoxville, TNHigh School DiplomaClear Spring High School Jun 1994 Clear Spring, MDCERTIFICATIONSAlcohol Awareness Beverage License Certificate 2023Certified Sales Leadership Professional 2005Certified Sales Operations Professional 2005Certified Nursing Assistant 1995REFERENCESReferences available upon request.