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Click here or scroll down to respond to this candidatePhoenix, AZ 85009 PHONE NUMBER AVAILABLE EMAIL AVAILABLE.Candidate's Name
PROFESSIONAL SUMMARYKnowledgeable and dedicated customer service professional with extensive experience in Customer Service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.SKILLSData EntryExecutive SupportCustomer ServicesProcess ImprovementStaff ManagementCustomer Relations55 WPMProficient in MicrosoftWritten CorrespondenceTrustworthyComplaint ResolutionWORK HISTORYCUSTOMER SERVICE REP III 08/2019 to 09/2021Arizona Secretary Of State, Phoenix, AZActively listened to customers, handled concerns quickly and escalated major issues to supervisor.Reduced process inconsistencies and effectively trained team members on best practices and protocols.Responded to customer requests, offering excellent support and tailored recommendations to address needs.Record the partnerships of those who do business with trade names, trademarks, telemarketers and veterans charitable organizations and issue certificate of registration.FAMILY SUPPORT SPECIALIST 11/2014 to 03/2018Chicanos Por La Cause, Inc, Phoenix, AZBuilt solid and trusting rapport with children and families, fostering trust and communication to meet case needs.Developed rapport to create safe and trusting environment for care.Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.CHILD NUTRITION SPECIALIST 07/2010 to 10/2014Public Health, Maricopa County Dept of Health, Phoenix, AZFacilitated, supported and documented participant-centered nutritional care of high-risk women, infants and children under guidance of senior nutritionist.Identified and referred participants to health care community to address issues or concerns beyond scope of practice.Referred patients to appropriate outpatient settings for additional diet education and support.PROJECT MANAGER 10/2007 to 08/2009RRG United Contractors, Phoenix, AZCoordinated with cross-functional teams to resolve project issues and mitigate risks.Maintained open communication by presenting regular updates on project status to customers.ADMINISTRATIVE ASSISTANT 03/1997 to 10/2004Arizona Department Of Transportation, Phoenix, AZSorted and distributed office mail and recorded incoming shipments for corporate records.Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.Managed filing system, entered data and completed other clerical tasks.EDUCATIONNorth High School, Phoenix, AZHigh School DiplomaMaricopa Community Colleges - Rio Salado Community College, Tempe, AZNo Degree, Operations Management And SupervisionLANGUAGESSpanishNative or BilingualEnglishNative or Bilingual |
