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SUMMARY
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced
working environment. Successfully works as part of team to reach personal and business goals.
Known for successfully handling escalated customer support issues.
Candidate's Name SKILLS
Customer service standards Work Prioritization
PHONE NUMBER AVAILABLE
Customer service and retention Interpersonal Skills
EMAIL AVAILABLE
High-energy attitude Teamwork and Collaboration
m Attention to Detail Understanding of customers' needs
Holiday, FL 34690 Order Fulfillment
EXPERIENCE
Customer Service and Sales
Holiday, FL
Hand And Stone Massage And Spa/ Apr 2022 to Sep 2023
Collaborated with customer service and sales colleagues to resolve issues.
Developed action plans to improve customer service and sales results.
Managed daily store operations, including customer service and sales activities.
Answered incoming calls from customers, provided customer service and sales.
Developed and implemented comprehensive membership programs to increase
member engagement.
Coordinated with other departments to ensure seamless integration of services for
members.
Customer Service and Cashier
Holiday, FL
Walmart / Nov 2021 to Mar 2022
Greeted customers and answered any questions they had about the store's products
and services.
Verified that customers were of legal age to purchase alcohol or tobacco products.
Operated cash register efficiently and accurately, processed payments by cash, check,
credit card, gift card or automatic debit.
Counted money in cash drawer at the beginning of shift to ensure that amounts were
correct and have sufficient change.
Issued receipts, refunds, credits or change due to customers.
Stocked shelves with merchandise when needed.
Sales Associate
Holiday, FL
TJ Max/ May 2021 to Nov 2021
Greeted customers and provided exceptional customer service.
Assisted customers with product selection, sizing and styling.
Provided accurate information about products, prices and services.
Built relationships with customers to encourage repeat business.
Restocked shelves as needed to ensure sufficient inventory levels.
Promoted high customer satisfaction by resolving problems with knowledgeable and
friendly service.
Understood and followed oral and written directions.
Demonstrated leadership by making improvements to work processes and helping to
train others.
Identified needs of customers promptly and efficiently.
Assisted with customer requests and answered questions to improve satisfaction.
EDUCATION AND TRAINING
High School Diploma
Gulf High School Jun 2021
New Port Richey, FL
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