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3152 N 310th LnBuckeye, AZ Street Address
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SKILLSClericalCustomer and Personal ServicesTime ManagementActive LearningReading ComprehensionProficient in the following software: ZenDesk, Netsuite, Salesforce, AS400, Google Documents, and Office SuiteEXPERIENCEKnight Transportation, Phoenix, AZ  Detention AnalystJune 2021  PresentReviewing all submitted detention requests in Loop for outside carriers to ensure the arrival/departure time are correct via MacroPoint and assess how much detention is owed to the carrier; as well as reaching out to the customer for approval.Reviewing all Port Detention requests in the detention monitor to ensure that the arrival/departure times are correct either by Zonar or GPS and reaching out to the customer for approval.Reviewing all assigned trailer customers to ensure that the drop/empty dates are correct and reaching out to the customer for approval.Billing all approved trailer and power detention for approved amount, in both AS400 and McLeod (if applicable).Reviewing the Swift Brokered Loads and Trailers in AS400 for accuracy and submitting to customer for approval.Estes Express, Phoenix, AZ - Billing/Updating ClerkMarch 2021  June 2021Maintaining count list of items received or shipped and checked against the bill of lading and recording any discrepancies.Maintaining accurate records to report all OS&D freight issues daily.Contact customers to coordinate delivery times to schedule appointments for freight delivery.Identify freight bills requiring special delivery instructions.Scan and image bills of lading, and delivery receiptsTransfer information from bills of lading into AS400 to prepare bills for freight movement.Emptying out trailers and recording any discrepancies or refusalsAssisting in city and linehaul dispatchRed Book Solutions, Englewood, CO  Customer Success ManagerMarch 2007 - July 2020Answering telephones and providing account information to callers Create, maintain, and entering information into databases.Provide services to customers, such as order placement or account information.Maintaining client relationsClient RetentionUpdating and maintaining client specified changes to their custom productsJcPenney, Lone Tree, CO  Specialty AssociateNovember 2014  December 2020Greet customers or callers and handle their inquiries or direct them to the appropriate department according to their needsCustomer ServiceProvide customers with knowledge about the jewelry that they are purchasingClient RetentionSupervision of StaffEDUCATIONDouglas County High School, Castle Rock, CO  DiplomaAugust 1991 - May 1995General EducationAWARDSWas awarded top employee at Red Book SolutionsWas nominated for top employee three times at Red Book SolutionsReferencesMeghann Reini - Cashier Supervisor JcPennyPHONE NUMBER AVAILABLEAmanda Wolff - Specialty Supervisor JcPennyPHONE NUMBER AVAILABLE/pre>