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Click here or scroll down to respond to this candidateRHCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Raleigh, NC Street Address
Hardworking and motivated Store Manager with 16 years of experience and record of success in Automotive Parts Sales. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.Sta developmentIssue and conict resolutionWorkforce ManagementWorkforce trainingSta training and developmentCustomer relationship managementManagementTroubleshooting and problem solvingCommunication improvementsDedicatedRetail Space PlanningInvoice processingDelegationBusiness AdministrationQuality assurance and controlClient relationshipsTeam Building/LeadershipAutomotive knowledgeEducating customersSalesPreventive maintenanceParts installationsFluid checksCash HandlingAuto Zone Auto Parts Raleigh, NCManager07/2005 - CurrentTrained employees on additional job positions to maintain coverage of roles.Assigned tasks to associates to t skill levels and maximize team performance.Recruited and hired qualied candidates to ll open positions. Greeted and encouraged feedback from customers to implement in-store operational changes.Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances. Collaborated with sta to maximize customer satisfaction, streamline procedures and improve bottom-line protability.Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction. Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.Monitored supplier operations to verify quality, delivery schedule and conformance to contract specications.Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.Facilitated exceptional sales and performance results by focusing on SummarySkillsExperiencecontinuous improvement approaches and capitalizing on emerging market opportunities.Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives. Drove nancial performance of assigned areas by verifying achieved sales and prot goals and implementing plans to correct deciencies. Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.Employed active listening abilities, interpersonal skills and policy knowledge to remedy employee conicts.Maintained team progress against performance targets by motivating sta and proactively resolving department-level issues. Managed communication within organization and to outside clients and partners and thoroughly documented and reported overnight activities to management.Developed reports to outline project status, budget data and other information.Southwest Edgecombe High School Pinetops, NCHigh School Diploma06/1996Recognized as #10 in the Region for Sales and #4 in the district for outstanding performance and team contributions. Recognized as #1 in Rewards Cards RegistrationRecognized as #3 in Wittdger (what is takes to do the job right) Certication in hiring, parts knowledge, and managerial skills. Education and TrainingAccomplishmentsCertications |
