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Click here or scroll down to respond to this candidateInfiniti of Boerne (PRINCIPAL AUTO) Sales ConsultantInfiniti of San Antonio (GRUBBS AUTO) Sales Consultant March Street Address January 2020 Customer Outreach follow up, Daily Street Address + Cold Calls, Sales Force System, Daily Street Address + Customer Emails, Averaged 18+ Sales per month, Developed high customer relationship rapport, Vehicle Delivery up to 200 miles Bexar County JuvenileDetention San Antonio, TXEmployee of the Year5 timesLetter of Appreciation10 timesState Meeting RepresentativeEmployee of the yearUS Marine Corps / Active DutyMeritorious Mast6 timesLetter of Appreciation5 timesNavy Achievement MedalGood Conduct Medal4.9 - 4.9 PRO/CON Marine**Leadership & Management**:Team Leadership, Training &Development, Decision Making**Customer Service**:Customer Experience,Negotiation, Dispute Resolution**Technical Proficiency**:Microsoft Office, Operations,Sales Force System, FinancialCompliance, Office ManagementProfessional ExperienceNortheast Independent School District (NEISD) Tejeda Middle School (San Antonio, TX) Special Education Assistant / Paraprofessional STEPSJuly 2023 Present Helped Facilitate students in 6th-8th grade enrolled in the (STEPS) The Special Education Program (Skills to Enable People) Managed students Emotions and Behavior to improve the ability to learn and Integrate Socially the Special Education STEPS classroom. Enhanced academic and social learning skills for students in program. Utilized prosocial replacement behavior modification, positive mentorship, coping skills, focused attention and goal setting. Aimed at decreasing negative behavior in students. Daily classroom checks of student in STEPS program to ensure safety and assisted teacher with student learning plan. Managed the In School Suspension (ISS) Behavior/ STEPS. Cavender Toyota (San Antonio, TX) Assistant Service Manager July 2022 September 2022 Achieved highest level of customer satisfaction CXI 5.0 / 5.0 Developed and improved the process of tracking vehicle service form Managed Client vehicle Services and set up Vehicle Maintenance for Customers, Product Upsale MerchandiseUSAA (San Antonio, TX)- Member Service Representative 2 January 2020 - March 2022 Support Domestic Wire Transfers, Account Disputes, Issue charge backs, Fraud reports and Credit Card Fraud and VROL Dispute Resolution Regulation Z, Regulation E, Financial Compliance Training Modules Referring of Bank Products ex: ADT, Insurance, Checks, Credit Cards Member Satisfaction 98%Infiniti of San Antonio (GRUBBS) Sales Consultant October 2019 December 2019 Customer Outreach follow up / 40+ Cold Calls, 60+ Customer Emails Developed email marketing program for potential buyers Trained Coworkers on email presentation and development Candidate's Name
Marine Corps Veteran Servant Leader
Sales & Client Service ProfessionalPHONE NUMBER AVAILABLEEMAIL AVAILABLESan Antonio, Texashttps://LINKEDIN LINK AVAILABLE_giles_040385164 SummeryResults-driven Marine Corps veteran and servant leader with 20 years of experience in leadership, behavior modification, sales and customer service. Proven ability to drive exceptional results in fast- paced environments. Adept at developing a high performing teams, enhancing customer experiences, and implementing process improvements. I pride myself as a strong communicator with a focus on emotional intelligence and team collaboration.SkillsCriminal Justice /Fire Science1989-1992San Antonio CollegeSan Antonio, TXFighter Certification1991-1992San Antonio CollegeSan Antonio, TXEducationAwards andAchievementsAlamo Toyota (San Antonio, TX) Sales ConsultantMay 2018 March 2019 Customer Outreach follow up / 40+ Cold Calls, 60+ Customer Emails Averaged 20+ Sales per month, Top 2 Salesman out of 38 Developed high customer relationship rapport Sales Force System, Vehicle Delivery up to 200 miles radius Bexar County Juvenile Probation (San Antonio, TX) Juvenile Detention Officer 2 / Orientation Intake August 2001 May 2018 (Retired) Processed juveniles into & out of detention facility in compliance with all state & federal regulations Accurate documentation & communication to Leadership and Shift (Daily Shift Mod List, Alpha Roster) Regularly responded to emergency situations to maintain safety & security of all youths & personnel Reported incident data with supporting documentation and kept detailed records in file system for all youths Maintained System information on youth location in facility, city gangs, city gang tag names and locations Public Speaking Shift Trainer in front of 60+ Staff, Organized monthly meetings for Staff Development Record information system, finger printing, drug testing, body searches, security placement unit Trained new hire staff, Shift training speaker, coached & mentored youths daily Managed Secured Residential at Krier Treatment Center which housed 96 inmates (2001-2005) Ropes Facilitator managed helping groups with anger management for all youths assigned to Krier program Shift Trainer for all new hire Residential Officers (2002-2005) and Detention Officer Trainer (2006-2018) Managed Security Behavioral Housing Unit (BCU), using mechanical restraints, de-escalation techniques Highly Stressful using de-escalation verbal tactics and skills, Daily check-in with residence detained Recognized 5 times as Employee of the Year, Represented Top Officer of the year at State Meeting Stepped in as Shift Supervisor / Building Supervisor when Shift Managers were away for shift training HEB Frozen Warehouse (San Antonio, TX) - Order Selector/Forklift Operator August 1999 August 2001 Managed to fill store orders and Select products for all local and reginal stores, within time management Unloaded new merchandise from delivery trucks, moved merchandise to assigned locations Just For Feet Shoe Store (San Antonio, TX) Office Manager/ Assistant Store Manager September 1998 August 1999 Maintained New Hire paperwork 60 employees, Basic HR duties Managed Store Payroll for 60 employees Trained Staff Apparel Department, Trained Store cashier staff Managed merchandise displays, Store Terminations, Store Sales Tracking and Store Operations Assisted Reginal Store Director with tracking eleven Reginal Store Sales reports for all regional stores Reginal Store Director AssistantUnited States Marine Corps (Arlington, VA) US Marine Non-Commission Officer / Active Duty April 1993 December 1997 (total active-duty service) Troop Leader / Non-Commission Officer (NCO) Squad Leader for 20 Active-Duty Marines Managed $7M yearly budget for Personal Property Claims Disbursement (MHP-40) Managed and maintained over 100 thousand military claim files on hand Managed and handled personal property claims processed 40 claims data entry daily Catastrophe emergency claims for Marine Corps personnel property for service members with their dependents Developed monthly Government tracking budget reports, NCO Section Chief Negotiated with Moving Carriers to reclaim $2M Carrier Recovery Senior NCO Member of Color Guard Team, Conducted all Senior Retirement Ceremonies on Okinawa Japan Marine NCO Duty Officer for Marine Barracks and Navy Annex HQ Held Top Secret Security Clearance to process, managed communicate highly sensitive government documents Managed all CONUS Secret messages to Senior Command for 1stMAW Okinawa, Japan (G-1-G8) Managed CMCC (Confidential Material Classified Center) 100% Secret Material Accuracy Barracks NCO managed weekly Barracks Inspections for all rooms assigned to Marines in Squad |
