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A D M I N I S T R A T I V E & C U S T O M E R S U P P O R T P R O F E S S I O N A LCandidate's Name
PHONE NUMBER AVAILABLEDenver, ColoradoEMAIL AVAILABLEEMPLOYMENT H I S TORYReal Estate Personnel / Lakeshore StaffingThe Job Store / Kelly EducationAnthem, Inc. / Elevance HealthADMINISTRATIVE & CUSTOMER SERVICECONSUMER SERVICE ASSOCIATESynergy Sales Solutions2019 - 2021SALES CONSULTING / PRINCIPALContracted with staffing agencies for administrative temporary work assignments for different organizations throughout the Denver area.DIRECTOR OF BUSINESS DEVELOPMENTG Suite Denver Management Advisors 2009 - 2013Docs / Sheets / Slides / MeetDatabase AdministrationCommunicationCritical Thinking & Problem SolvingDetail OrientedEvent Logistics & RepresentationSales & MarketingCustomer Service & SupportLegal & Medical TerminologyProcess Review & ImprovementProject ImplementationProject ManagementExperienced in Diverse MarketsGerman Fluency2021 - Present2013 - 2018Responsible for the sales healthcare consulting including retrospective and real-time monitoring of medical & pharmaceutical claims.Implemented strategies that successfully developed the Multi-employer market with group sizes of 2000 - 150,000 Cultivated new markets for clients desirous of expanding their presence within niche markets.Cold calling, lead development, branding, copy writing, presentations & trade show logistics and representation. Assisting client members with benefit related questions including, but not limited to claims, explanations of benefits, appeals & grievances.Data entry and management using Anthems proprietary CRM Database.MS OfficeWord / Outlook / PowerpointExcel / MS TeamsCRMSalesforce / Zendesk / ZohoMicrosoft DynamicsAREAS OF EXPERTISEHEINRICH HEINE UNIVERSITAETDUESSELDORF (GERMANY)Bachelor of ArtsComparative LiteratureManufacturingConstructionParalegalProperty ManagementTaft-HartleyMagnetic Automation GmbHInternational Access Control EquipmentSchopfheim, Germanyhttps://www.magnetic-access.com/Reederei Nord GroupInternational Vessel & Ship ManagementLimassol, Republic of Cyprushttps://www.reederei-nord.com/Omron GlobalAutomation Components ManufacturerDuesseldorf, Germany & Kyoto, Japanhttps://www.omron.com/global/HealthcarePharmaceuticalInsuranceProperty ManagementParalegalTriebel & WeilSiegfried Elsing, Prof. Dr. LL.M (Yale)International Arbitrationhttps://www.orrick.com/en/People/6/5/6/Siegfried-ElsingI NDUSTRY EXPERIENCETranscultural HumanitiesHEINRICH-HEINEUNIVERSITAET DUESSELDORFE D U C A T I O NI NTERNATIONAL WORK EXPERIENCED E N I S E H O H L - M A C H U R A R E S U M E - P A G E 2